Service Supervisor

DH Pace Company, Inc.; Peachtree Corners (GA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and 视觉?

Generous paid time off

Company-paid life insurance

401(k) with employer match

HSA and FSA options

Voluntary benefits

Employee discounts

Competitive compensation with annual %

Job summary

DH Pace Company, Inc. is seeking a Service Supervisor for our residential department in Peachtree Corners, GA. This role requires strong leadership, a focus on customer service, and the ability to manage daily scheduling and administrative tasks.

You will supervise service technicians, ensure timely job completion, and coordinate with office staff to maximize efficiency and profitability. A high school diploma is required; a bachelor's degree and management experience are preferred.

Qualifications

• High School Diploma/GED is required.
• Bachelor's degree is preferred.
• Management experience is preferred.
• Experience using Microsoft Office applications.
• Must have a valid driver's license and a good driving record.
• Ability to effectively communicate with customers and represent the company professionally.
• Strong aptitude for technical applications and mechanical systems.

Responsibilities

• Assist with daily scheduling of all jobs; ensuring customers' preferences are met.
• Provide immediate problem-solving assistance to office staff/service technicians.
• Monitor service technicians’ schedules to maximize efficiency and profitability.
• Track jobs completed and perform follow-up calls to ensure expectations are met.
• Facilitate processing of completed jobs for proper handling of materials and billing.
• Complete all administrative paperwork in a timely manner.
• Perform employee performance reviews with the Department Manager and provide coaching as needed.
• Participate in planning to establish department goals and objectives.
• Other duties assigned by manager.

Skills

Scheduling

Leadership

Communication

Driving

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Overhead Door Company of Atlanta™, a DH Pace Company, Inc.

is seeking to hire a Service Supervisor for our residential department in our Peachtree Corners, GA office! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who enjoys working in a fast-paced service environment,

Job Responsibilities

• Assist with daily scheduling of all jobs; ensuring customers' preferences are met
• Provide immediate problem-solving assistance to office staff/service technicians
• Constantly monitor service technicians’ schedules to maximize efficiency and profitability
• Track for jobs completed and place follow up calls to customers to ensure expectations were met
• Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
• Responsible for timely completion of all administrative paperwork associated with this position
• Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
• Participate in planning process and establishing department goals and objectives
• Other duties assigned by manager

Job Requirements

• High School Diploma/GED required
• Bachelor's degree preferred
• Management experience preferred
• Experienced using Microsoft Office applications
• Must have a valid driver's license and a good driving record
• Ability to effectively communicate with the customer and represent the company in a professional manner
• Strong aptitude for technical applications and mechanical systems

#PaceID1

What We Offer

• Comprehensive medical, dental, and vision coverage - available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.