Service Manager

Fletcher Jones Automotive Group; Kahului (HI); On-site; USD 120,000 - 144,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Vehicle purchase and service discounts

Career growth opportunities

Job summary

Mercedes-Benz of Maui., part of Swickard Auto Group, seeks an experienced Service Manager to lead the luxury service department. You will oversee technicians, service advisors, and support staff to ensure consistent quality, efficiency, and guest satisfaction.

You will own CSI and absorption, drive revenue and profitability, and maintain OEM certification and strong vendor relationships while fostering a hospitality-first culture on Maui.

Qualifications

• 3+ years of Service Manager experience at a franchised dealership.
• Mercedes-Benz or luxury brand service management experience preferred.
• Proven CSI and absorption performance in a fixed ops role.
• People-first leadership approach with coaching of advisers and technicians.
• Strong discipline in scheduling, workflow, documentation, and warranty compliance.
• Reynolds & Reynolds or CDK experience preferred.
• Clear communicator who builds trust with guests, technicians, and leadership.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead the full service department operation -- managing technicians, service advisors, and support staff.
• Own key fixed ops metrics -- CSI, absorption, effective labor rate, and warranty compliance.
• Develop and hold accountable a service team with discipline and hospitality.
• Drive service department revenue and profitability through training and process discipline.
• Partner with parts to ensure inventory alignment supports service throughput.
• Manage staffing, scheduling, and technician development including onboarding.
• Maintain Mercedes-Benz OEM certification compliance and manufacturer relationship requirements.
• Resolve guest escalations with composure and a hospitality-first approach.

Skills

CSI

Absorption

Leadership

Communication

Scheduling

Warranty compliance

Customer hospitality

Tools

Reynolds & Reynolds

CDK

Job description

Description

IS THIS YOU?

• You're a proven Service Manager with 3+ years of fixed ops leadership -- you own CSI, absorption, team development, and the daily rhythm of a well-run service department
• You build teams that perform through clear standards, direct coaching, and a hospitality-first culture that guests feel from the moment they pull onto the drive
• You're ready to lead the service department of a Mercedes-Benz store on Maui -- where the community is tight-knit, the guest relationships are lasting, and the standard matches the brand

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Mercedes-Benz of Maui serves a loyal, discerning island community where the service department is often the most meaningful and lasting relationship a guest has with the dealership. On Maui, guests know their Service Manager -- and the leader who runs this department with integrity, hospitality, and operational discipline builds something that compounds for years.

WHAT YOU'LL DO

• Lead the full service department operation -- managing technicians, service advisors, and support staff to deliver consistent quality, efficiency, and guest satisfaction
• Own key fixed ops metrics -- CSI, absorption, effective labor rate, technician productivity, hours per RO, and warranty compliance
• Develop and hold accountable a service team that operates with discipline, professionalism, and genuine hospitality at every guest touchpoint
• Drive service department revenue and profitability through training, process discipline, and an advisor team that presents recommendations honestly and accurately
• Partner with parts to ensure inventory alignment supports service throughput
• Manage staffing, scheduling, and technician development -- recruiting, onboarding, and retaining the talent that keeps the department performing
• Maintain Mercedes-Benz OEM certification compliance, warranty administration standards, and manufacturer relationship requirements
• Resolve guest escalations with composure and a hospitality-first approach

WHAT WE'RE LOOKING FOR

• 3+ years of Service Manager experience at a franchised dealership -- required
• Mercedes-Benz or luxury brand service management experience strongly preferred -- the MBZ guest profile, OEM standards, and certification requirements are foundational to success in this role
• Demonstrated CSI and absorption performance -- you know what a well-run department looks like and you've delivered it
• A people-first leadership approach -- you develop your advisors and technicians, not just manage around them
• Strong operational discipline across scheduling, workflow, documentation, and warranty compliance
• Reynolds & Reynolds or CDK experience preferred
• Clear communicator who builds trust with guests, technicians, advisors, and dealership leadership equally
• Valid driver's license with a clean driving record

WHAT WE OFFER

• $120,000 - $144,000/yr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career growth -- strong Service Managers at Swickard grow into fixed ops director and multi-store operational leadership roles
• Employee vehicle purchase and service discounts
• The opportunity to lead a luxury service department in one of the most unique and sought-after markets in the country

WHY MERCEDES-BENZ OF MAUI

• Maui is a tight-knit island community where guest loyalty in the service department runs deep -- a Service Manager who leads with integrity and hospitality builds relationships that last for the life of every vehicle
• Mercedes-Benz of Maui is the premier luxury automotive destination on the island -- the standard the brand demands and the community expects are the same, and the Service Manager who delivers both earns lasting respect
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• A hospitality-first culture that aligns naturally with Maui's spirit -- the service department should feel as welcoming as the island itself
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we lead our teams and serve our guests every day

If you're a proven Service Manager ready to lead a Mercedes-Benz service department on Maui -- where the brand standard, the island community, and a hospitality-first culture all point in the same direction -- we'd like to meet you.