Service Manager - Fenton

Luby Equipment LLC; Fenton (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Luby Equipment in Missouri is seeking a Service Manager to lead the branch's service technicians, maximize productivity, and ensure equipment is properly maintained and repaired for a seamless customer experience.

You will collaborate with the General Service Manager and branch staff while focusing on customer satisfaction, safe operations, accurate quotations, and timely work orders.

Qualifications

• Five years' experience in heavy equipment and customer service.
• Knowledge of construction equipment, schematics and diagrams.
• Proficiency with Microsoft Office and dealer business systems.
• Excellent written and oral communication skills.
• Valid driver's license with acceptable driving record.

Responsibilities

• Coordinate shop and field technicians to maximize daily productivity.
• Evaluate technician performance and identify training needs.
• Supervise diagnosis and repair of equipment to ensure safety and quality.
• Ensure accurate quotations, correct diagnosis and minimal rework.
• Process work orders and maintain timely documentation.
• Advise customers on repair plans before, during, and after work.
• Monitor parts and service needs and communicate with customers.
• Support warranty reimbursements with service staff and warranty admin.
• Promote safety culture through leadership, accountability, and communication.
• Track running costs of service trucks and maintenance records.
• Maintain DOT and license reporting and system entries.
• Set up ProCare/TFM/SiteWatch in the system.

Skills

Customer service

Communication

Teamwork

Leadership

Work ethic

Tools

Microsoft Office

Dealer business systems

Job description

At Luby Equipment, we're more than a dealer. We're your partner in success. We offer industry-leading machines from CASE, Takeuchi, and Hitachi (Landcros), plus attachments and work tools to match any job. From earthmoving equipment to specialized setups, we make sure you have the right machine for every application.

Service Manager

Summary:

Service Manager will support the branch's service technicians focused on maximizing productivity, ensuring customer satisfaction, and guaranteeing all equipment is properly maintained and repaired. This role will work closely with the General Service Manager along with other branch personnel to ensure a seamless customer experience resulting in consistent growth along all lines of business.

Responsibilities :

• Coordinate the activities of the shop and Field technicians throughout the day to maximize productivity.
• Evaluate performance of service technicians and identify skills training through regular coaching and online OEM training.
• Supervise the diagnosis and repair of customer, rental, and owned equipment to ensure work is performed safely and efficiently.
• Must ensure accurate quotations, correct problem diagnosis, high quality repair and maintenance work, and minimize rework.
• Prepare, process, and ensure work order documentation is completed in a timely matter.
• Optimizing the customer service experience by advising them on the course of action in repairs, before, during, and after the work is completed.
• Proactively advise customers of upcoming parts and service needs.
• Maximize the customer and dealership warranty reimbursement claims by collaborating with the warranty administrator and service technicians.
• Promote a culture of safety and discipline through leadership, personal compliance, accountability, and communication.
• Track the running cost of service trucks (All locations), including mile reports.
• Keeping track of maintenance/repairs (All Service Trucks).
• DOT and License reporting/keeping track and recording information.
• TFM and SiteWatch/setting up in the system.
• ProCare/Scheduling services and setting up in the system.

Requirements:

• Five years' experience in heavy equipment, including a background in customer service.
• Knowledge of construction equipment with an understanding of schematics and diagrams.
• Capabilities in the use of standard desktop applications such as Microsoft Office general knowledge of dealer business systems.
• Excellent written and oral communication skills.
• Strong work ethic and team first mentality.
• Valid driver's license with acceptable driving record.