Service (Maintenance) Specialist - The River

Capital-Square-Living; Chester (VA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

Cell Phone Reimbursement

Paid Time Off (PTO)

12 Holidays + 2 Floating Holidays + 2?

Job summary

Capital Square Living is seeking a Service (Maintenance) Specialist to perform technical work ensuring buildings and common areas meet standards for safety, cleanliness and functionality. You will diagnose issues, complete preventive maintenance, assist in preparing units for move-ins, and help maintain grounds and amenities.

The role emphasizes a strong customer service mindset, teamwork, and the ability to respond promptly to resident requests in a fast-paced, competitive environment.

Qualifications

• Demonstrated ability to apply principles of logical thinking to diagnose and fix issues.
• Excellent organizational skills and a customer service mindset.
• Proficiency in customer service and interpersonal communication to interact with residents and colleagues.
• A positive, motivating and team-oriented attitude.

Responsibilities

• Completes assigned work orders from resident requests and performs preventative maintenance.
• Makes repairs in accordance with policies, safety standards and codes.
• Prepares vacant units for leasing and new move-ins.
• Obtains supplies and materials and inspects completed work.
• Maintains grounds, common areas and amenities; performs cleaning and painting as needed.
• Conducts routine property inspections to identify safety concerns.
• Responds to questions and resolves concerns from residents and clients.

Skills

Customer service

Interpersonal communication

Organizational skills

Team-oriented attitude

Education

High School Diploma or GED

Job description

Company OverviewCapital Square Living (CS Living) is a fully integrated property management company based in Richmond, Virginia. CS Living was built on the strong foundation of the Capital Square brand and has a vision to develop and manage the future, one relationship at a time. Our property management company provides a highly competitive compensation package and employee-centric benefits.Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest growing companies in the Richmond, Virginia area but also made the list for “Best Places to Work” by Virginia Business Magazine as well as their “Fantastic 50” reports in 2019 and 2020.SummaryThe Service (Maintenance) Specialist performs technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities and common areas of the property meet Capital Square Living’s standards for cleanliness, appearance, safety and overall functionality.Primary ResponsibilitiesCompletes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property, by diagnosing the source or cause of the defect or problemMakes repairs in accordance with established policies, procedures, safety standards and code requirementsPrepares vacant units for leasing and new move-insObtains needed supplies and materials, completes all maintenance tasks and inspects completed workAssists in maintaining the grounds, common areas and amenities by picking up trash and debrisPressure-washes walkways and pool areas, performing general cleaning and painting curbs and signage as neededAssists in conducting routine and periodic property inspections to identify safety and risk management concernsResponds courteously to questions and requests, staying calm when addressing and resolving customer problemsKeeps the property in good repair and communicates concerns about the physical needs of the property to managementKnowledge and Skills RequirementsHigh School Diploma or GED (General Education Diploma)Demonstrated ability to apply principles of logical thinking to define and correct problemsExcellent organizational skills and a customer service mindsetProficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members and other business contactsA positive, motivating and team-oriented attitudeA desire to exceed in a very competitive environmentWork HoursWill normally work a Monday-Friday schedule with rotating weekends; (hours may vary to meet the business needs of the property). On-Call hours will apply.Work LocationOnsite at designated or sister property location. Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous.Compensation and BenefitsIndustry-competitive Wage and Performance-Based BonusesComprehensive, Medical, Dental and Vision Coverage, with100% Employee- only Benefit Premiums covered for Medical Plans$35/Per Paycheck Cell Phone Reimbursement120 Paid Time Off (PTO) Hours, plus 40 hours of Sick Time11 Company-paid holidays, 2 Floating holidays, and 2 days of VTO (Voluntary Time Off)Matching 401(k) Contribution with Immediate Vesting30% Housing DiscountProfessional Development OpportunitiesEqual Opportunity EmployerAt Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don’t hesitate to let us know.