Service (Maintenance) Specialist - The River

Capital Square Living; Chester (VA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

PTO 120 hours

Job summary

Capital Square Living is seeking a Service (Maintenance) Specialist to maintain the physical aspects of our buildings, grounds, amenities and common areas. You will diagnose defects, perform repairs, and prepare vacant units for leasing.

You’ll also help with grounds maintenance and property inspections while delivering courteous, solution-focused service to residents. The role operates onsite, with a Monday–Friday schedule and on-call hours.

Qualifications

• Experience delivering quality customer service in a property or maintenance setting.
• Ability to diagnose problems and take corrective actions safely.
• Strong organizational and time-management skills.
• Effective communication with residents, team members and management.

Responsibilities

• Completes work orders from resident requests and performs preventative maintenance.
• Makes repairs following safety standards and code requirements.
• Prepares vacant units for leasing and move-ins.
• Maintains grounds, common areas and amenities; handles cleaning tasks as needed.
• Inspects property for safety and risk management concerns.
• Responds to questions and resolves customer problems calmly.

Skills

Customer service

Team player

Organizational skills

Problem solving

Communication

Positive attitude

Education

High School Diploma or GED

Job description

Company Overview

Capital Square Living (CS Living) is a fully integrated property management company based in Richmond, Virginia. CS Living was built on the strong foundation of the Capital Square brand and has a vision to develop and manage the future, one relationship at a time. Our property management company provides a highly competitive compensation package and employee-centric benefits.

Company Overview

Capital Square Living (CS Living) is a fully integrated property management company based in Richmond, Virginia. CS Living was built on the strong foundation of the Capital Square brand and has a vision to develop and manage the future, one relationship at a time. Our property management company provides a highly competitive compensation package and employee-centric benefits.

Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest growing companies in the Richmond, Virginia area but also made the list for "Best Places to Work" by Virginia Business Magazine as well as their "Fantastic 50" reports in 2019 and 2020.

Summary

The Service (Maintenance) Specialist performs technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities and common areas of the property meet Capital Square Living's standards for cleanliness, appearance, safety and overall functionality.

Primary Responsibilities

• Completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property, by diagnosing the source or cause of the defect or problem
• Makes repairs in accordance with established policies, procedures, safety standards and code requirements
• Prepares vacant units for leasing and new move-ins
• Obtains needed supplies and materials, completes all maintenance tasks and inspects completed work
• Assists in maintaining the grounds, common areas and amenities by picking up trash and debris
• Pressure-washes walkways and pool areas, performing general cleaning and painting curbs and signage as needed
• Assists in conducting routine and periodic property inspections to identify safety and risk management concerns
• Responds courteously to questions and requests, staying calm when addressing and resolving customer problems
• Keeps the property in good repair and communicates concerns about the physical needs of the property

Knowledge And Skills Requirements

• High School Diploma or GED (General Education Diploma)
• Demonstrated ability to apply principles of logical thinking to define and correct problems
• Excellent organizational skills and a customer service mindset
• Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members and other business contacts
• A positive, motivating and team-oriented attitude
• A desire to exceed in a very competitive environment

Work Hours

Will normally work a Monday-Friday schedule with rotating weekends; (hours may vary to meet the business needs of the property). On-Call hours will apply.

Work Location

Onsite at designated or sister property location. Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous.

Compensation And Benefits

• Industry-competitive Wage and Performance-Based Bonuses
• Comprehensive, Medical, Dental and Vision Coverage, with 100% Employee- only Benefit Premiums covered for Medical Plans
• $35/Per Paycheck Cell Phone Reimbursement
• 120 Paid Time Off (PTO) Hours, plus 40 hours of Sick Time
• 11 Company-paid holidays, 2 Floating holidays, and 2 days of VTO (Voluntary Time Off)
• Matching 401(k) Contribution with Immediate Vesting
• 30% Housing Discount
• Professional Development Opportunities

Equal Opportunity Employer

At Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don’t hesitate to let us know.