Service Loyalty Coordinator- Audi Chicago

AutoNation; Chicago (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision

Maternity benefits

Employee discounts

YouDecide deals

DRVPNK cancer charity support

Brand and career growth opportunities

Job summary

AutoNation is seeking a Service Loyalty Coordinator in the Chicago area. The role focuses on making outbound service calls, building relationships with customers, and scheduling appointments for the Service Department to enhance the customer experience.

Responsibilities include asking qualifying questions, routing messages to service consultants, providing management reports, and handling cash or card transactions with receipts. Training and benefits accompany a team-driven environment.

Qualifications

• High School Diploma or Equivalent.
• Certificate from college or technical school or related experience.
• Ability to read, write, perform basic arithmetic and comprehend written instructions.
• 6–12 months previous work experience (preferred).
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.
• Previous industry experience (preferred).

Responsibilities

• Make outbound service calls and establish relationships with customers.
• Schedule appointments for the Service Department.
• Ask qualifying questions to uncover needs and direct calls appropriately.
• Ensure service consultants receive messages promptly.
• Route appointment information to the appropriate service consultant.
• Provide reporting to dealership management.
• Collect retail charges from customers in cash, check, or authorized charge account.
• Provide customers with the proper change and/or receipt.
• Process and document charge purchases according to Controller policies.
• Close internal repair orders promptly and route to Billing Clerk for processing.
• File accounting copies of repair orders and parts tickets; file hard copies in customer service files.

Skills

Customer service

Communication

Interpersonal skills

Reading/writing

Cash handling

Education

High School Diploma or Equivalent

Certificate from college or technical school

Job description

The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department.

What are the day-to-day responsibilities?

• Ask the customer qualifying questions to uncover needs and directs calls appropriately
• Ensures that service consultants receive messages promptly
• Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
• Provide reporting to dealership management
• Collect retail charges from the customer in cash, check or authorized charge account
• Provide customers with the proper change and/or receipt
• Properly process and document charge purchases according to the policies established by the Controller
• Close all internal repair orders promptly and route to Billing Clerk for processing
• File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

What are the requirements for this job?

• High School Diploma or Equivalent
• One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
• Ability to read, write, add, subtract, divide and comprehend written instructions and information
• 6-12 months previous work experience (preferred)
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Previous industry experience (preferred)

$15 - $21 per hour

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
• AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs.
• With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services.
• Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide.

We welcome candidates from all backgrounds who are passionate about making a positive impact.

We're looking for passionate and committed people to bring their drive to our team to help drive a peerless Customer experience.

At AutoNation, what drives you, drives us.

We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning.

We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry. At AutoNation, we're not just interested in keeping up with the times - we're dedicated to leading the charge. We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the driver’s seat.

We believe that together, we can create a brighter future for everyone.