Service Logistics Coordinator

Kelly Generator & Equipment, Inc.; Maryland; On-site; USD 42,000 - 56,000; Full time

Job summary

Kelly Generator & Equipment, Inc. is looking for a reliable Service Logistics Coordinator to join our Service team in Maryland, USA. You will coordinate and dispatch service technicians for preventive maintenance, repairs, and troubleshooting.

The role requires strong communication, organization, and the ability to work under pressure. You will also use dispatch software and GPS tracking to optimize technician scheduling and support field operations.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and make quick decisions.
• Proficient in using computer systems and software.
• Proven experience as a Dispatcher or in a similar role.
• Knowledge of transportation systems, dispatch software, and GPS tracking systems is a plus.

Responsibilities

• Schedule assigned technicians with planned maintenance, repairs, and troubleshooting.
• Consult with Field Service Managers on all troubleshoot calls.
• Document accurate information in software system.
• Schedule according to best geographical location and technician certification.
• Support technicians for parts and tools for assigned work.
• Ensure scheduling goals are met.
• Respond to customer inquiries.
• Participate in “on-call” rotation.
• Maintains professional appearance.
• Assist in other duties as assigned.

Skills

Excellent communication

Organizational skills

Multitasking

Under pressure decision making

Proficient in computer systems

Education

High school diploma or equivalent

Logistics/Transportation certification (a plus)

Tools

Dispatch software

GPS tracking systems

Job description

Description

We are seeking a reliable and efficient Service Logistics Coordinator to join our Service team. As a Service Logistics Coordinator, you will be responsible for coordinating and dispatching our service technicians.

Duties/Responsibilities

• Schedule assigned technicians with planned maintenance, repairs, and troubleshooting
• Consult with Field Service Managers on all troubleshoot calls
• Document accurate information in software system
• Schedule according to best geographical location and technician certification
• Support technicians for parts and tools for assigned work
• Ensure scheduling goals are met
• Respond to customer inquiries
• Participate in “on-call” rotation
• Maintains professional appearance
• Assist in other duties as assigned

Requirements

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work under pressure and make quick decisions
• Proficient in using computer systems and software

Education and Experience

• High school diploma or equivalent required; additional education or certification in logistics, transportation, or a related field is a plus
• Proven experience as a Dispatcher or in a similar role, preferably in the transportation or logistics industry
• Knowledge of transportation systems, dispatch software, and GPS tracking systems is a plus

PHYSICAL REQUIRMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at a time.