Field Service Coordinator

Cube Hub Inc.; Littleton (CO); In loco; USD 33.000 - 47.000; Tempo pieno

Descrizione del lavoro

Cube Hub Inc. in Colorado is seeking a Field Service Coordinator / Service Dispatcher to coordinate customer service requests, schedule and dispatch field technicians, and oversee service activities from initiation through completion.

The ideal candidate will have experience in field service operations, technician scheduling, dispatching, and customer relationship management. This role aims to ensure timely service delivery, efficient resource utilization, and high customer satisfaction.

Competenze

• High school diploma or equivalent; Associate's degree preferred.
• 2–3 years of experience in service coordination, field service operations, dispatching, or service administration.
• Experience scheduling and coordinating field technicians or service personnel.
• Experience handling customer service requests and coordinating service activities.
• Strong organizational, multitasking, and time management skills.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently and collaborate with cross-functional teams.

Mansioni

• Receive and coordinate scheduled and unscheduled customer service and inspection requests.
• Evaluate customer requirements and assign technicians or leads based on service needs.
• Schedule and dispatch field technicians while maximizing productivity.
• Communicate service plans, schedules, and updates to customers.
• Monitor technician schedules and ensure service activities are completed on time.
• Address customer inquiries, resolve service-related issues, and escalate when necessary.
• Follow up with customers to confirm service completion and satisfaction.
• Maintain accurate customer accounts, service records, and scheduling documentation.
• Reconcile and close service requests daily.
• Assist with preparing labor and material quotations, service billing, and change orders.
• Coordinate warranty claims and other service-related administrative tasks.
• Prepare weekly, monthly, and annual service execution plans.
• Support business reviews with service performance, profitability, and customer satisfaction data.
• Assist with forecasting, billing, and accounts receivable follow-ups.
• Build and maintain relationships with customers, technicians, subcontractors, and internal teams.
• Provide guidance to customer service assistants when needed.

Conoscenze

Field coordination

Dispatching

Scheduling

Customer service

Communication

Time management

Formazione

High school diploma

Strumenti

Work order systems

Descrizione del lavoro

Duration: 12+ Months (Contract/Temp with the possibility of extension)

Schedule: 1st Shift

Pay Range: $29/hour W2

Job Description:

We are seeking an organized and customer-focused Field Service Coordinator / Service Dispatcher to coordinate customer service requests, schedule and dispatch field technicians, and oversee service activities from initiation through completion.

The ideal candidate will have experience in field service operations, technician scheduling, dispatching, and customer relationship management. This individual will work closely with service managers, technicians, and customers to ensure timely service delivery, efficient resource utilization, and high customer satisfaction.

Work Arrangement: Full-time, Onsite (potential for hybrid flexibility based on performance and business needs).

Key Responsibilities:

Receive and coordinate scheduled and unscheduled customer service and inspection requests.

Evaluate customer requirements and assign appropriate technicians or team leads based on service needs.

Schedule and dispatch field technicians while maximizing workforce productivity and efficiency.

Communicate service plans, schedules, and updates directly to customers.

Monitor technician schedules and follow up to ensure service activities are completed within established timelines.

Address customer inquiries, resolve service-related issues, and escape concerns when necessary.

Follow up with customers to confirm service completion and satisfaction.

Maintain accurate customer account information, service records, and scheduling documentation.

Reconcile and close service requests on a daily basis.

Assist with preparing labor and material quotations, service billing, and change orders.

Coordinate warranty claims and support service-related administrative activities.

Prepare weekly, monthly, and annual service execution plans.

Support business reviews by providing service performance, profitability, outstanding claims, and customer satisfaction information.

Assist with forecasting, billing, customer retention, and accounts receivable follow-ups.

Build and maintain strong relationships with customers, technicians, subcontractors, and internal teams.

Provide administrative support and guidance to customer service assistants when needed.

Required Qualifications:

High school diploma or equivalent required; Associate's degree preferred.

2–3 years of experience in service coordination, field service operations, dispatching, or service administration.

Experience scheduling and coordinating field technicians or service personnel.

Previous experience handling customer service requests and coordinating service activities.

Strong organizational, multitasking, and time management skills.

Excellent verbal and written communication skills.

Ability to prioritize multiple tasks and meet deadlines.

Strong attention to detail and problem-solving abilities.

Ability to work independently and collaborate effectively with cross-functional teams.

Preferred Qualifications:

Experience in HVAC, facilities management, building maintenance, mechanical services, electrical services, or industrial equipment servicing.

Familiarity with work order management, service scheduling, and dispatching systems.

Basic understanding of service billing, quotations, project costing, and accounting principles.

Experience with warranty claims, change orders, and customer account management.

Ability to analyze service performance and support operational improvements.