Field Service Dispatcher

Bray & Scarff; Laurel (MD); On-site; USD 25,000 - 30,000; Full time

Job summary

Bray & Scarff in Laurel, MD is seeking a Field Service Dispatch Coordinator I to help coordinate daily service technician scheduling. You will handle incoming service requests, arrange appointments, and document details to keep the service team informed.

The role emphasizes clear communication with customers, adherence to routing procedures, and accurate data entry in company systems. A fast-paced environment, reliability, and a customer-first approach are essential.

Qualifications

• Previous experience in a customer service or administrative role preferred.
• Strong verbal communication skills.
• Ability to work in a fast paced environment.
• Proficiency with computers and basic scheduling tools.
• Strong organizational skills.
• Attention to detail in documentation.
• Ability to remain calm and supportive during customer interactions.
• Willingness to learn routing processes and service department procedures.

Responsibilities

• Answer incoming calls and log service requests accurately.
• Schedule service appointments based on technician availability and standard procedures.
• Provide customers with clear explanations of scheduling expectations and next steps.
• Record call details, technician updates, and relevant notes in company systems.
• Assist technicians by confirming addresses, time windows, and basic job information.
• Monitor scheduled calls and notify the team of potential delays or changes.
• Support the dispatch and customer service teams with documentation and updates.
• Follow all office procedures and service department guidelines.
• Any other duties as assigned.

Skills

Customer service

Administrative work

Verbal communication

Fast-paced environment

Computer skills

Organizational skills

Attention to detail

Calm under pressure

Routing processes

Tools

Scheduling tools

Job description

Job Summary

The Field Service Dispatch Coordinator 1 supports the daily scheduling and coordination of service technicians. This role manages incoming service requests, schedules appointments, enters accurate documentation, and communicates with customers regarding service timing. Coordinator 1 focuses on standard scheduling tasks, established procedures, and consistent communication to support the service department.

Essential Duties

• Answer incoming calls and log service requests accurately
• Schedule service appointments based on technician availability and standard procedures
• Provide customers with clear explanations of scheduling expectations and next steps
• Record call details, technician updates, and relevant notes in company systems
• Assist technicians by confirming addresses, time windows, and basic job information
• Monitor scheduled calls and notify the team of potential delays or changes
• Support the dispatch and customer service teams with documentation and updates
• Learn routing procedures, company systems, and scheduling rulesProvide professional and timely communication to customers and internal teams
• Follow all office procedures and service department guidelines
• Any other duties as assigned

Qualifications

• Previous experience in a customer service or administrative role preferred
• Strong verbal communication skills
• Ability to work in a fast paced environment
• Proficiency with computers and basic scheduling tools
• Strong organizational skills
• Attention to detail in documentation
• Ability to remain calm and supportive during customer interactions
• Willingness to learn routing processes and service department procedures

Physical Requirements

• Ability to sit at a computer for extended periods
• Regular use of phone systems and office technology
• Ability to lift up to ten pounds for occasional office related tasks