Audi Service Loaner Agent

Sunset PORSCHE & AUDI; Beaverton (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance – company-paid

Paid Time Off after 90 days

Paid holidays

401(k) with company match

Employee vehicle discounts

Job summary

Sunset Porsche Audi in Beaverton, OR seeks a Service Loaner Agent to manage the front line of our service department. You will coordinate the loaner fleet, ensure vehicles stay mobile, and deliver a seamless experience for customers whose cars are in the shop.

The role requires 1+ year in customer-facing work, a high school diploma, and proficiency with MS Office and Dealerware. Expect an on-site, fast-paced environment."

Qualifications

• 1 year in a customer-facing role (automotive or rental car preferred).
• High school diploma or equivalent required.
• Proficiency with MS Office and ability to learn Dealerware quickly.
• Strong verbal and written communication; de-escalation skills essential.
• Valid driver’s license with clean driving record.

Responsibilities

• Greet service customers and guide them through the loaner process.
• Listen to customer needs, handle inquiries and complaints with tact.
• Send daily reminders for required loaner documentation.
• Assist with accident reporting, insurance claims, and deductible collection.
• Oversee daily loaner fleet staging, cleaning, fueling, and parking by 11:00 AM.
• Execute loaner contracts with accuracy; verify licenses, insurance, and payment details.
• Track vehicle status, keys, and stock; manage fleet swaps in Excel/Dealerware.
• Coordinate with body shops and rental partners to ensure vehicle availability.

Skills

Customer service

Communication

De-escalation

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Dealerware

Excel

MS Office

Job description

Audi Beaverton is looking for a Service Loaner Agent to serve as the face of our service department. In this role, you aren’t just managing a fleet; you are managing the first impression our customers have when they trust us with their vehicles. You will be responsible for the seamless coordination of our service loaner fleet, ensuring every client stays mobile and satisfied while their vehicle is in our care. If you are organized, tech-savvy, and thrive in a fast-paced automotive environment, we want to hear from you.

Key Responsibilities:

• First Class Greetings: Meet and greet service customers promptly, acting as a concierge to guide them through the loaner process.
• Effective Communication: Listen to customer needs, handle inquiries/complaints with tact, and manage high-volume incoming calls.
• Proactive Outreach: Send daily reminders to upcoming clients regarding required documentation to ensure a frictionless check-in experience.
• Incident Management: Assist in accident reporting, insurance claims, and deductible collections should a loaner vehicle be damaged.
• Fleet Staging: Manage the daily "staging" of vehicles, ensuring loaners are cleaned, fueled, and parked in designated areas by 11:00 AM.
• Documentation & Compliance: Execute loaner contracts with 100% accuracy, verifying driver’s licenses, insurance, and credit card information.
• Inventory Control: Perform meticulous vehicle walk-arounds upon check-out and return; track stock numbers, keys, and unit utilization.
• Data Management: Utilize Dealerware software and Excel spreadsheets to track RO numbers, vehicle status, and fleet swaps.
• Vendor Coordination: Partner with outside body shops and third-party rental agencies to ensure constant vehicle availability.

Requirements:

• At least 1 year of experience in a customer-facing role (Automotive or Rental Car experience is a major plus).
• High school diploma or equivalent.
• Proficiency in MS Office (Excel/Word) and the ability to quickly learn dealership management software (Dealerware).
• Exceptional verbal and written skills; you can de-escalate a situation with a smile.
• A valid driver’s license and a clean driving record are essential.
• You’re the type of person who enjoys keeping "the gears turning" and ensuring every car is exactly where it needs to be.
• Competitive compensation.
• Medical, Dental, and Vision insurance, with optional supplemental coverage for additional peace of mind.
• Company-paid life insurance.
• Paid Time Off (PTO) after 90 days of employment.
• Paid holidays.
• 401(k) with company contribution.
• Employee discounts on vehicle purchases and services.

All roles at Sunset Porsche Audi are on-site and in person, reflecting our premium retail environment and our commitment to delivering an exceptional experience for both internal teams and external clients. This is where presence, precision, and service excellence matter. Non-exempt roles are typically planned for approximately 40 hours per week, and exempt roles for approximately 45 to 50 plus hours per week.

Artificial Intelligence and Application Integrity:

We understand that applicants may use tools, including artificial intelligence, to assist with preparing application materials such as resumes or cover letters. If such tools are used, all information provided must remain accurate and truthful.

Applicants may not use artificial intelligence or other technology to:

• Answer interview questions on their behalf during interviews or assessments
• Misrepresent qualifications, experience, or skills
• Create false or misleading representations of identity, including altered images, audio, or video
• Application materials and interviews should reflect the applicant’s own experience, knowledge, and abilities.

Any use of technology that compromises honesty or the integrity of the hiring process may result in removal from consideration.

Sunset Imports is an Equal Opportunity Employer and maintains a Drug-Free Workplace. Employment is contingent on successful completion of background and drug screenings. We participate in E-Verify.