Service Loaner Concierge

Waynesubaru; Wayne (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Paid Vacation

Paid Training

Discounts on Products and Services

Job summary

Wayne Subaru in Wayne, NJ is seeking a Service Loaner Specialist to assist customers with transportation while their vehicles are serviced. You will manage loaner inventory and communicate with customers via phone and email.

The role requires reading customers' needs, maintaining knowledge of loaner options, and ensuring vehicles are returned on time, while building lasting relationships with the Wayne Subaru family.

Qualifications

• Available for required hours during the week and weekends.
• Positive attitude and genuinely like people.
• Clean driving record and valid driver’s license.

Responsibilities

• Loaner inventory management.
• Preparation of inventory with daily cleaning and sanitizing of the loaner fleet.
• Professional phone skills, proper contextualization for texting and email correspondence.
• Build rapport and develop lasting relationships.
• Ask pertinent questions and listen carefully to customers' answers.
• Daily build and develop product knowledge to be a Subaru expert about the models in the fleet.
• Keep up with the latest product offerings, optional packages, and technologies so you can explain the use of the loaner you are assigning to them.
• Follow up with customers to make sure vehicles are returned on time.
• Communicate with management concerning objectives, activities, and reviews.

Skills

Customer service

Communication

Professionalism

Multitasking

Job description

Wayne Subaru in Wayne, NJ is seeking a Service Loaner Specialist to assist customers with transportation while their vehicles are serviced. You will manage loaner inventory and communicate with customers via phone and email.

The role requires reading customers' needs, maintaining knowledge of loaner options, and ensuring vehicles are returned on time, while building lasting relationships with the Wayne Subaru family.