Service Loaner Vehicle Specialist

Waynesubaru; Wayne (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Paid Vacation

Paid Training

Discounts on Products and Services

Job summary

Wayne Subaru in Wayne, NJ is seeking a Service Loaner Specialist to assist customers with transportation while their vehicles are serviced. You will manage loaner inventory and communicate with customers via phone and email.

The role requires reading customers' needs, maintaining knowledge of loaner options, and ensuring vehicles are returned on time, while building lasting relationships with the Wayne Subaru family.

Qualifications

• Available for required hours during the week and weekends.
• Positive attitude and genuinely like people.
• Clean driving record and valid driver’s license.

Responsibilities

• Loaner inventory management.
• Preparation of inventory with daily cleaning and sanitizing of the loaner fleet.
• Professional phone skills, proper contextualization for texting and email correspondence.
• Build rapport and develop lasting relationships.
• Ask pertinent questions and listen carefully to customers' answers.
• Daily build and develop product knowledge to be a Subaru expert about the models in the fleet.
• Keep up with the latest product offerings, optional packages, and technologies so you can explain the use of the loaner you are assigning to them.
• Follow up with customers to make sure vehicles are returned on time.
• Communicate with management concerning objectives, activities, and reviews.

Skills

Customer service

Communication

Professionalism

Multitasking

Job description

Wayne Subaru provides customers with an Exceptional Wayne Subaru experience when purchasing a New Subaru, Certified Subaru, or any of our pre-owned vehicles. For over 45 years the Wayne Subaru family has grown and includes our many happy and satisfied customers and employees. Every customer and employee are important to the success of our dealership. Over the 45 plus years of our existence we have assisted parents, grandparents, and their children with award winning Subaru products and services. We are glad you are looking to join our family and we will be excited to welcome you if you should decide to join us here at Wayne Subaru.

Service Loaner Specialist Job Description:

The Wayne Subaru Service Loaner Specialist is where our customers continue to experience exceptional service. You are the one that assists with their transportation needs as they have their vehicle serviced. This step is a part of the process that allows us to earn their business. For a Wayne Subaru Service Loaner Specialist, you will need the knowledge of our loaner program and the loaner inventory available at the time of the customers inquiry. You will build rapport by answering all the customers questions quickly and accurately. Be sure to read the daily responsibilities and the qualifications before making your decisions to become a part of the Wayne Subaru family.

Benefits:

• Medical.
• Dental.
• Vision.
• Life Insurance.
• Paid Vacation.
• Paid Training.
• Discounts on Products and Services.

Responsibilities:

• Loaner inventory management.
• Preparation of inventory with daily cleaning and sanitizing of the loaner fleet.
• Professional phone skills, proper contextualization for texting and email correspondence.
• Build rapport and develop lasting relationships.
• Ask pertinent questions and listen carefully to customers' answers.
• Daily build and develop product knowledge to be a Subaru expert about the models in the fleet.
• Keep up with the latest product offerings, optional packages, and technologies so you can explain the use of the loaner you are assigning to them.
• Follow up with customers to make sure vehicles are returned on time.
• Communicate with management concerning objectives, activities, and reviews.

Qualifications:

• Available for required hours during the week and weekends.
• Positive attitude and genuinely like people.
• Be ready and eager to learn the product line and always look to improve.
• Communicate effectively with customers and other Wayne Subaru family members.
• Consistent and professional appearance in keeping with Wayne Subaru required dress code.
• Clean driving record and valid driver’s license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.