Service Line Ops Director: Strategy, Growth & Quality

Aurora Health Care; Milwaukee (WI); On-site; USD 180,000 - 240,000; Full time

Job summary

Aurora Health Care in Milwaukee is seeking an experienced Operations Director to oversee clinical and administrative functions across multiple care locations, ensuring alignment with enterprise priorities. You will partner with service line leadership to set plans, manage budgets, and drive performance through frontline managers, with a focus on access, capacity, and patient outcomes.

Applicant should have a strong healthcare operations background and be capable of leading across complex

Qualifications

• Bachelor’s Degree in Healthcare or related field required.
• Typically requires 7 years of experience in operational leadership roles.
• Strategic thinking with the ability to translate service line priorities into operational plans and measurable results.

Responsibilities

• Directs clinical and administrative operations across assigned care locations to ensure consistent execution of service line, divisional, and enterprise priorities.
• Exercises direct operational authority, in partnership with the service line leadership team, to establish operational plans, set performance expectations, and implement management routines across practices.
• Accountable for adherence to approved operating and labor budgets, monitoring operational performance, identifying risks and variances, and directing corrective actions to achieve financial and operational targets.
• Drives integration across care settings and specialties to improve access, capacity, growth, and operational consistency.
• Monitors key performance indicators, including throughput, quality, experience, and financial metrics, and leads operational response to performance trends and location-based initiatives.
• Provides direct leadership to managers and supervisors, including coaching, development, and performance management, in partnership with Advocate Health Acute, Ambulatory, and Virtual Nursing and other groups as needed.
• Establishes clear leadership expectations and holds frontline leaders accountable for operational performance, quality, teammate engagement, and patient experience.
• Directs recruitment, onboarding, development, and resolution of teammate concerns through frontline leaders to maintain a strong and effective work environment.
• Ensures compliance with organizational policies, regulatory requirements, and standards of performance across assigned areas.
• Partners with clinician leadership and the service line leadership team to align operational execution with clinical priorities and care delivery needs.
• Supports clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination, while clinician leadership retains accountability for clinician practice and professional standards.
• Optimizes coverage models, scheduling, and resource allocation across sites in partnership with enterprise, divisional, local, and clinician leaders.
• Leads continuous improvement efforts focused on quality, safety, access, efficiency, and patient experience, including root cause analysis, corrective action planning, and follow-through on performance gaps.
• Uses data, benchmarking, and performance reviews to identify risks, improvement opportunities, and operational priorities across assigned locations.
• Directs workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders using Advocate Health and Clinical Services operating standards.
• Designs and directs the work of assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement.
• Ensures understanding of and compliance with the organization’s Code of Ethical Conduct and applicable policies, regulations, and laws.
• Designs and directs the work of the assigned area(s) of responsibility. Selects, coaches, and develops teams, setting objectives that align with organizational strategy to inspire and motivate the teams. Manages organizational talent through performance management, succession planning, and development. Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered, and performance is systematically improved.
• Develops and/or recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Skills

Strategic thinking

Operational leadership

Financial analysis

Change management

Stakeholder collaboration

Executive presence

Diversity and inclusion

Education

Bachelor’s Degree in Healthcare or related field

Job description

Aurora Health Care in Milwaukee is seeking an experienced Operations Director to oversee clinical and administrative functions across multiple care locations, ensuring alignment with enterprise priorities. You will partner with service line leadership to set plans, manage budgets, and drive performance through frontline managers, with a focus on access, capacity, and patient outcomes.

Applicant should have a strong healthcare operations background and be capable of leading across complex