Service Leader: Lead Crew, Quality Food & Guest Experience

Chipotle Mexican Grill group; Cheshire (CT); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

Chipotle Mexican Grill, Inc. is seeking a Service Leader to maintain a positive customer experience by ensuring safe, quality food is prepared and served, and that the restaurant crew is well trained and actively delivers great service.

The role requires standing on the line and performing duties while clocked in. You will help monitor food safety, schedule crew, assist with front-of-house training, and support daily office tasks as needed.

Qualifications

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Have familiarity with office paperwork.
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.
• Have a high school diploma.
• Have restaurant experience.

Responsibilities

• Making sure great tasting, high quality food is served.
• Helping to resolve food quality issues.
• Supporting food safety which includes: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed.
• Helping to resolve customer incidents and working to ensure positive customer experiences.
• Helping to monitor crew breaks, shift changes, shift meetings, and line schedules.
• Developing and cross training all front of house Crew.
• Assisting with Crew performance reviews.
• Developing future Service Leaders.
• Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork.
• Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary.
• Ensuring the proper quantity of supplies are available as needed.

Skills

Cash handling

Food safety awareness

Restaurant experience

Communication skills

Understand food philosophy

Education

High School Diploma

Job description

Chipotle Mexican Grill, Inc. is seeking a Service Leader to maintain a positive customer experience by ensuring safe, quality food is prepared and served, and that the restaurant crew is well trained and actively delivers great service.

The role requires standing on the line and performing duties while clocked in. You will help monitor food safety, schedule crew, assist with front-of-house training, and support daily office tasks as needed.