Service Leader — Guest Experience & Team Coach

Chipotle Mexican Grill; Woburn (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

Chipotle Mexican Grill in Woburn, MA is seeking a Service Leader to maintain a positive customer experience by ensuring safe and high-quality food is prepared and served, while training the restaurant crew. The role requires staying on their feet, managing line operations, and assisting with tasks when not busy.

Responsibilities span food quality, safety compliance, crew scheduling, and front-of-house training, with opportunities to advance and participate in administrative duties.

Qualifications

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Have familiarity with office paperwork.

Responsibilities

• Make sure great tasting, high quality food is served.
• Help resolve food quality issues.
• Support food safety: hand washing, glove changes, time/temperature checks.
• Assist with customer incidents to ensure positive experiences.
• Monitor crew breaks, shift changes, and line schedules.
• Develop and cross-train all front-of-house crew.
• Assist with crew performance reviews and developing future leaders.
• Assist with office administration and paperwork when needed.
• Ensure office equipment works and supplies are ordered.

Skills

Food safety

Cash handling

Customer service

Team training

Office paperwork

High school diploma

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill in Woburn, MA is seeking a Service Leader to maintain a positive customer experience by ensuring safe and high-quality food is prepared and served, while training the restaurant crew. The role requires staying on their feet, managing line operations, and assisting with tasks when not busy.

Responsibilities span food quality, safety compliance, crew scheduling, and front-of-house training, with opportunities to advance and participate in administrative duties.