Service Leader: Elevate Guest Experience & Team Growth

Chipotle Mexican Grill; Simsbury (CT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Health benefits

Digital tips

Paid time off

Advancement opportunities

Job summary

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience by ensuring safe, quality food is prepared and served, and that the crew is well trained. The role requires standing on the floor, coordinating line operations, and stepping in to assist when busy.

Responsibilities include ensuring food safety, resolving customer issues, monitoring schedules, and supporting front-of-house development.

Qualifications

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy.
• Be familiar with cash handling policies and procedures.
• Knowledge of Food Safety and health department matters.
• Familiarity with office paperwork.
• Ability to read/write English and communicate effectively.
• High school diploma and restaurant experience.

Responsibilities

• Make sure great tasting, high quality food is served.
• Help resolve food quality issues.
• Support food safety including hand washing, glove changes, time/temperature checks, and daily safety checklist.
• Help resolve customer incidents and ensure positive experiences.
• Monitor crew breaks, shift changes, and line schedules.
• Develop and cross-train all front-of-house Crew.
• Assist with Crew performance reviews and with leadership development.
• Provide office support including banking, cash handling policies, and paperwork.
• Ensure office equipment and supplies are available as needed.

Skills

Customer service

Food safety

Cash handling

Team training

Supervisory skills

Education

High school diploma

Tools

POS system

Job description

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience by ensuring safe, quality food is prepared and served, and that the crew is well trained. The role requires standing on the floor, coordinating line operations, and stepping in to assist when busy.

Responsibilities include ensuring food safety, resolving customer issues, monitoring schedules, and supporting front-of-house development.