Service Leader: Develop Teams & Elevate Guest Experience

Chipotle Mexican Grill group; Town of Manlius (NY); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

Chipotle Mexican Grill, Inc. is seeking a Service Leader in the United States to maintain a positive customer experience and ensure safe, high-quality food is prepared and served. You’ll lead a trained crew, keep a clean line, and help with office tasks when needed.

The role emphasizes food safety, shift coordination, and developing future leaders, with opportunities for tuition assistance, free food, benefits, and advancement. Pay transparency applies here.

Qualifications

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Knowledge of Food Safety and health department matters.
• Familiarity with office paperwork.
• Speak, write, read, and understand the primary language of the work location.
• Have a high school diploma.
• Have restaurant experience.

Responsibilities

• Making sure great tasting, high quality food is served.
• Helping to resolve food quality issues.
• Supporting food safety including hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and following Daily Food Safety Checklist and policies.
• Helping to resolve customer incidents and ensure positive customer experiences.
• Monitoring crew breaks, shift changes, meetings, and line schedules.
• Developing and cross training all front of house Crew.
• Assisting with Crew performance reviews.
• Developing future Service Leaders.
• Assisting with office administration duties such as banking, cash handling policies and responsibilities, and office paperwork.
• Ensuring office equipment remains in working order and supplies are ordered as needed.
• Ensuring adequate quantity of supplies.

Skills

Cash handling

Food safety

Customer service

Restaurant experience

POS system

Education

High school diploma

Tools

POS system

Job description

Chipotle Mexican Grill, Inc. is seeking a Service Leader in the United States to maintain a positive customer experience and ensure safe, high-quality food is prepared and served. You’ll lead a trained crew, keep a clean line, and help with office tasks when needed.

The role emphasizes food safety, shift coordination, and developing future leaders, with opportunities for tuition assistance, free food, benefits, and advancement. Pay transparency applies here.