Service Leader

Chipotle Mexican Grill; Wixom (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the fast-food industry is seeking a Service Leader to ensure a positive customer experience. The role involves maintaining food quality, training crew members, and handling customer incidents. Ideal candidates will have restaurant experience and a high school diploma. The position offers opportunities for advancement and various benefits.

Benefits

Tuition assistance (up to $5,250/year or 100% for select degrees)

Free food

Medical, dental, and vision insurance

Digital tips

Paid time off and holiday closures

Competitive pay

Opportunities for advancement

Qualifications

• Ability to articulate Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Understanding of Food Safety and health department regulations.

Responsibilities

• Ensure high-quality food is served and resolve food quality issues.
• Support food safety protocols and handle customer incidents.
• Assist with crew performance reviews and develop future Service Leaders.

Skills

Food Safety

Customer Service

Cash Handling

Education

High School Diploma

Job description

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About Chipotle

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

The Opportunity

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. They maintain a clean, organized line with properly functioning line equipment. The role requires being on your feet while working, unless on break. When not busy, you should evaluate what other tasks need completing and assist others.

Responsibilities

1. Ensure high-quality, great-tasting food is served and resolve food quality issues.
2. Support food safety protocols, including hand washing, glove changes, monitoring time and temperature, and following safety checklists.
3. Handle customer incidents to ensure positive experiences.
4. Monitor crew breaks, shift changes, meetings, and schedules.
5. Develop and cross-train front of house crew members.
6. Assist with crew performance reviews and develop future Service Leaders.
7. Perform office administration duties such as banking, cash handling, and paperwork.
8. Maintain office equipment and supplies.
9. Ensure adequate supplies are available as needed.

Qualifications

• Ability to articulate Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Understanding of Food Safety and health department regulations.
• Familiarity with office paperwork.
• Proficiency in the primary language of the work location.
• High school diploma.
• Restaurant experience.

Benefits

• Tuition assistance (up to $5,250/year or 100% for select degrees).
• Free food.
• Medical, dental, and vision insurance.
• Digital tips.
• Paid time off and holiday closures.
• Competitive pay.
• Opportunities for advancement (80% of managers started as Crew).

About Us

Chipotle Mexican Grill, Inc. (NYSE: CMG) is committed to responsible sourcing, wholesome ingredients, and sustainable practices. We operate in the U.S., Canada, UK, France, and Germany, with a focus on diversity, equity, and inclusion. We encourage all qualified applicants to apply, including those with disabilities, who may request accommodations by contacting [e-mail].