Human Service Quality and Risk Specialist

ZipRecruiter; Erie (Erie County); Remote; Full time

Job summary

A-Line Staffing is looking for a Human Services Quality & Risk Specialist in Erie, PA. This role involves monitoring and evaluating aging services programs, ensuring adherence to policies, and providing consultation to Area Agencies. The position requires effective communication and a commitment to quality improvement in human services.

Qualifications

• Two years of professional experience in human services.
• Experience in research or direct service provision.

Responsibilities

• Conduct monitoring of programs across designated areas.
• Provide consultation to Area Agencies on Aging.
• Prepare data-informed reports of findings.

Skills

Communication

Consultation

Quality Improvement

Education

Bachelor's Degree

Tools

WellSky/A&D

Job description

Job Description

A-Line Staffing is seeking a motivated and detail-oriented Human Services Quality & Risk Specialist in Erie, PA. Please contact Marcia Hamilton at [phone] or [e-mail].

Work Schedule: Monday – Friday, 8:30 AM – 5:00 PM (37.5 hours/week)
Location: Erie, PA (Travel required once a month; fully remote otherwise)
Payrate: $28.00 an hour

Position Overview

The Program Specialist 3 serves as a key liaison between the Department of Aging and 52 Area Agencies on Aging (AAAs). The specialist monitors and evaluates AAA activities to ensure adherence to PDA policies, procedures, and standards. The role supports continuous quality improvement across aging services and involves frequent communication, consultation, and technical assistance.

Key Responsibilities

• Conduct on-site and off-site monitoring of programs across designated areas, including statewide travel as needed.
• Maintain in-depth knowledge of PDA Aging programs, policies, and procedures.
• Provide consultation to AAAs, including follow-up on Performance Improvement Plans (PIPs).
• Utilize IT systems, such as WellSky/A&D, for monitoring and reporting activities.
• Prepare clear, data-informed reports of findings and recommendations.
• Participate in developing educational materials, policies, and procedures.
• Represent PDA in committees, taskforces, and public speaking engagements.
• Communicate effectively with PDA staff, AAAs, public entities, and consumers.
• Support internal quality management and clinical consultation efforts.
• Undertake special projects and additional duties as assigned.

Minimum Qualifications

• Two years of professional experience in human services, including research or direct service provision, and a bachelor’s degree;
• OR
• An equivalent combination of experience and training as a case worker, case manager, care manager, social worker, etc.