Service Lead — Tech & Field Ops (Profit Sharing)

MODERN TEK SOLUTIONS LLC; Florida; Vor Ort; USD 73.000 - 118.000; Vollzeit

Benefits dieser Stelle

Paid time off

Sick days

401K with 3% matching

Medical, dental, vision, and long-term

Yearly profit-sharing bonus

Zusammenfassung

Modern Tek Solutions in Fort Myers, FL seeks a Service Lead to oversee service operations, lead field teams, and ensure high-quality delivery. The role focuses on leadership, coordination, and execution with occasional field support to maintain workflow.

You will manage quotes, scheduling, and supplier coordination while developing staff and maintaining customer satisfaction with a hands-on, results-driven approach.

Qualifikationen

• 5+ years of experience in low-voltage, structured cabling, or related service environments.
• Strong understanding of low-voltage systems including structured cabling, fiber, CCTV, AV, and access control.
• Demonstrated experience leading field teams and coordinating service work.
• Experience with quoting, scope definition, and customer-facing service coordination.
• Ability to balance field realities with operational and customer expectations.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently while maintaining alignment with company standards and leadership direction.

Aufgaben

• Own service delivery within the assigned market, ensuring consistent execution, quality, and customer satisfaction.
• Serve as the primary service contact for customers within the market, building trust and maintaining strong working relationships.
• Build, review, and deliver service quotes, ensuring accurate scope definition, pricing consistency, and margin alignment.
• Follow up on open opportunities and support closing service work within the market.
• Coordinate job scheduling, priorities, and resource allocation to ensure efficient use of labor and timely completion of work.
• Oversee material planning and procurement for service jobs, coordinating with vendors to avoid delays or shortages.
• Support and guide Lead Service Technicians and Service Technicians within the market.
• Provide coaching, direction, and feedback to service personnel to improve performance and professionalism.
• Act as the primary escalation point for service-related issues within the market.
• Monitor job progress, quality, and customer satisfaction, addressing issues proactively.
• Track and report on market-level service performance including productivity, responsiveness, and job outcomes.
• Identify opportunities to improve service processes, efficiency, and customer experience within the market.
• Collaborate with regional and executive service leadership to align market operations with company goals.
• Step into field support as needed to maintain job flow, resolve technical challenges, or support the team.
• Manage and develop service personnel within the assigned market, including time and attendance oversight, performance management, coaching, and conducting regular one-on-ones and performance reviews.
• Ensure technicians are properly trained by identifying skill gaps and coordinating appropriate development through internal programs, on-the-job training, or external certifications as needed.

Kenntnisse

Low voltage

Structured cabling

Fiber

CCTV

AV

Access control

Field leadership

Quoting

Scope definition

Customer coordination

Communication

Organization

Problem solving

Independence

Jobbeschreibung

Modern Tek Solutions in Fort Myers, FL seeks a Service Lead to oversee service operations, lead field teams, and ensure high-quality delivery. The role focuses on leadership, coordination, and execution with occasional field support to maintain workflow.

You will manage quotes, scheduling, and supplier coordination while developing staff and maintaining customer satisfaction with a hands-on, results-driven approach.