Regional Service Lead — Field Ops & Client Success

ADP, Inc.; Fort Myers (FL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Sick days

401K with 3% matching

Medical, dental, vision & LTD coverage

Yearly profit-sharing bonus

Job summary

Modern Tek Solutions is seeking a Territory Service Lead in Fort Myers, FL. The role oversees service operations within the market, ensuring high-quality execution and strong customer relationships.

The position may involve field support as needed and focuses on leadership, coordination, and service delivery across technicians. Responsibilities include coordinating scheduling and resources, developing quotes, coaching technicians, and driving performance to meet company standards and customer

Qualifications

• 5+ years in low-voltage, structured cabling, or related service environments.
• Strong understanding of low-voltage systems including structured cabling, fiber, CCTV, AV, and access control.
• Demonstrated experience leading field teams and coordinating service work.
• Experience with quoting, scope definition, and customer-facing service coordination.
• Ability to balance field realities with operational and customer expectations.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently while maintaining alignment with company standards and leadership direction.

Responsibilities

• Own service delivery within the assigned market, ensuring consistent execution, quality, and customer satisfaction.
• Serve as the primary service contact for customers within the market, building trust and maintaining strong relationships.
• Build, review, and deliver service quotes with accurate scope and pricing.
• Follow up on opportunities and support closing service work within the market.
• Coordinate job scheduling, priorities, and resource allocation for efficient labor use.
• Oversee material planning and procurement for service jobs with vendors to avoid delays.
• Support and guide Lead Service Technicians and Service Technicians within the market.
• Provide coaching and feedback to service personnel to improve performance.
• Act as the primary escalation point for service-related issues within the market.
• Monitor progress, quality, and customer satisfaction; address issues proactively.
• Track and report market-level service performance including productivity and outcomes.
• Identify opportunities to improve service processes, efficiency, and customer experience.

Skills

Low-voltage

Structured cabling

Fiber

CCTV/AV

Access control

Field leadership

Quoting & coordination

Communication

Independence

Job description

Modern Tek Solutions is seeking a Territory Service Lead in Fort Myers, FL. The role oversees service operations within the market, ensuring high-quality execution and strong customer relationships.

The position may involve field support as needed and focuses on leadership, coordination, and service delivery across technicians. Responsibilities include coordinating scheduling and resources, developing quotes, coaching technicians, and driving performance to meet company standards and customer