Service Lead & Keyholder: Lead Team, Elevate Guests

Lolli & Pops; Bellevue (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Lolli & Pops is seeking a Service Lead/Keyholder in Bellevue, WA. As a Service Lead, you will be a keyholder and member of the leadership team, ensuring every guest has a positive, inspiring experience.

Our leaders are passionate, adaptable go-getters who care about their team and community. You will drive store KPIs, engage guests with product knowledge, coach staff, train teammates, and support the Store Manager with paperwork and inventory.

Qualifications

• Exceptional interpersonal skills: energized by working with people, guests and team.
• A passion for meticulous quality and organization.
• Bias toward action, lifting/mobilizing items up to 75 lbs.
• Willing to be coached and mentored to grow potential.
• Eye for detail; cleanliness and added touches matter.
• Problem solving mindset and willingness to fix issues.
• Ability to multitask and prioritize multiple tasks daily.
• Positive, fun-loving attitude and flexible availability for peak times.

Responsibilities

• Drive store-level financial and operational results by monitoring KPI targets and taking action to achieve targets.
• Keep team focused on guest engagement, sampling and sharing product knowledge.
• Maximize team performance through product knowledge education, coaching selling skills and leading by example.
• Assist in training, developing and motivating team members.
• Assist Store Manager with paperwork, ordering, inventory management.
• Maintain visual and merchandising standards and ensure store cleanliness.
• Ensure policies and procedures are enforced consistently by all team members.
• Be a champion of Lolli & Pops inside and outside of the store.
• Must be able to lift up to 25 pounds.

Skills

Interpersonal skills

Attention to detail

Bias toward action

Coachable

Multitasking

Positive attitude

Flexibility

Job description

Lolli & Pops is seeking a Service Lead/Keyholder in Bellevue, WA. As a Service Lead, you will be a keyholder and member of the leadership team, ensuring every guest has a positive, inspiring experience.

Our leaders are passionate, adaptable go-getters who care about their team and community. You will drive store KPIs, engage guests with product knowledge, coach staff, train teammates, and support the Store Manager with paperwork and inventory.