Service Lead: Customer Experience & Mentorship

Meijer Inc.; West Lafayette (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement,2

Job summary

Meijer Inc. in West Lafayette, IN is seeking a customer-focused team member to support daily store operations, assist customers, and help maintain a clean, welcoming shopping environment.

You will communicate with team members, assign daily tasks, and help meet sales and service goals. The role emphasizes coaching peers, supporting training, and adhering to safety and inventory standards while delivering friendly, efficient checkout.

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication
• Retail or other customer service experience preferred
• Creative thinking skills
• Ability to influence others
• Ability to quickly build rapport and gain customer confidence to create repeat business
• Ability to lift, carry, push, pull, bend and twist while handling product
• Experience executing plans
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store.

Skills

Customer service

Communication

Team leadership

Retail experience

Mentoring

Job description

Meijer Inc. in West Lafayette, IN is seeking a customer-focused team member to support daily store operations, assist customers, and help maintain a clean, welcoming shopping environment.

You will communicate with team members, assign daily tasks, and help meet sales and service goals. The role emphasizes coaching peers, supporting training, and adhering to safety and inventory standards while delivering friendly, efficient checkout.