Service Lead & Coach, Retail Operations

H-E-B; Round Rock (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

H-E-B is seeking a Service Lead to help run the Central Checkout Department. You will train and coach Partners, supervise staff, and ensure customers receive superior service while managing daily goals and operations.

You will address customer needs, monitor transaction integrity, and troubleshoot equipment. The role requires strong leadership, communication, and adherence to store standards.

Qualifications

• Advanced customer service skills
• Strong planning, organization, and time-management skills
• Strong verbal / written communication and interpersonal skills
• Conflict resolution and influencing skills; decision-making skills
• Ability to coach
• Ability to build relationships
• Ability to communicate with customers and Partners at all levels
• Ability to read and interpret safety rules, operating / maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence

Responsibilities

• Assist in leading a successful operation of the Central Checkout Department
• Train and coach to create a team environment
• Provide customers consistently superior customer service
• Directly supervise employees in the department
• Handle training, performance, and daily goals
• Ensure proper staffing during high-sales times
• Troubleshoot equipment and escalate issues as needed
• Model and coach on hospitality and selling techniques
• Handle customer questions and store transactions
• Ensure compliance with SOPs and standards

Skills

Advanced customer service skills

Planning and organization

Time-management

Verbal and written communication

Conflict resolution

Decision-making

Coaching

Relationship building

Customer/s Partner communication

Reading safety rules and procedures

Writing routine reports

Education

High school diploma or equivalent

Associate's degree a plus

Tools

None listed

Job description

H-E-B is seeking a Service Lead to help run the Central Checkout Department. You will train and coach Partners, supervise staff, and ensure customers receive superior service while managing daily goals and operations.

You will address customer needs, monitor transaction integrity, and troubleshoot equipment. The role requires strong leadership, communication, and adherence to store standards.