Customer Experience Leader & Coach

H-E-B; Port Lavaca (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

H-E-B in Port Lavaca, TX is seeking a Service Lead to help operate the Central Checkout Department, train Partners, and foster a collaborative environment focused on delivering superior customer service. You will supervise staff, coach in the moment, manage front-end operations, and ensure compliance with store standards while maintaining efficiency during peak hours.

Responsibilities include coaching, staffing, handling customer transactions, resolving escalations, and maintaining inventory and

Qualifications

• At least 1 year in retail or customer service, cashier experience preferred.
• Strong customer service, planning, and time-management abilities.
• Ability to coach, build relationships and communicate with customers and Partners.

Responsibilities

• Store Lead Operations: supervise department, train Partners, manage staffing and performance.
• Training / Coaching: provide on-the-spot coaching and ongoing development.
• Customer Service / Cash-Handling: assist customers, process transactions, resolve issues.
• Compliance: ensure adherence to SOPs and store policies.

Skills

Customer service

Planning

Time management

Verbal communication

Written communication

Conflict resolution

Coaching

People leadership

Customer interaction

Education

High school diploma or equivalent

Tools

POS systems

Job description

H-E-B in Port Lavaca, TX is seeking a Service Lead to help operate the Central Checkout Department, train Partners, and foster a collaborative environment focused on delivering superior customer service. You will supervise staff, coach in the moment, manage front-end operations, and ensure compliance with store standards while maintaining efficiency during peak hours.

Responsibilities include coaching, staffing, handling customer transactions, resolving escalations, and maintaining inventory and