Customer Service & Training Lead

H-E-B; Mexia (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

H-E-B in Mexia, Texas seeks a Service Lead to assist in operating the Central Checkout Department and to coach Partners toward delivering consistently superior customer service.

You will supervise staff, provide training, handle cashier and transaction processes, and ensure staffing aligns with peak times while maintaining safety and inventory standards. A strong customer focus is essential.

Qualifications

• 1+ years of retail / customer service experience.
• Cashier experience.
• Ability to coach and train Partners.
• Strong customer service and communication skills.

Responsibilities

• Lead Store operations and supervise department staff.
• Provide on-the-spot coaching and training to Partners.
• Assist with customer questions and transactions to ensure positive experiences.
• Maintain compliance with store policies and standards.
• Monitor staffing levels during peak times and communicate goals.

Skills

Advanced customer service

Planning & organization

Verbal & written communication

Interpersonal skills

Conflict resolution

Coaching

Relationship building

Reading and interpreting instructions

Report writing

Education

High school diploma or equivalent

Associate degree preferred

Job description

H-E-B in Mexia, Texas seeks a Service Lead to assist in operating the Central Checkout Department and to coach Partners toward delivering consistently superior customer service.

You will supervise staff, provide training, handle cashier and transaction processes, and ensure staffing aligns with peak times while maintaining safety and inventory standards. A strong customer focus is essential.