Front End Checkout Lead - Customer Service

H-E-B; Texas; On-site; USD 38,000 - 54,000; Full time

Job summary

H-E-B, a leading grocery retailer in Texas, is seeking a Central Checkout Supervisor to lead the Central Checkout department, train and develop Partners, and ensure customers receive superior service. You will model excellent customer service, enforce standards, manage transactions, and oversee front-end operations to maintain stock and efficient checkout flow.

The role requires flexible scheduling, strong communication, and the ability to handle stressful situations while maintaining sanitation

Qualifications

• Experience with checkout procedures and customer service.
• Must have completed Regional Service training and approved by the Regional Merchant.
• Able to work a flexible schedule, including weekends.
• Excellent communication and organization skills.
• Ability to handle stressful situations.

Responsibilities

• Provide superior customer service to customers.
• Address customer concerns professionally and effectively.
• Maintain sanitation standards throughout the work area.
• Monitor shrink and inventory control.
• Ensure SOP compliance in the service department.
• Enforce dress-code standards.
• Oversee front-end operations and expedite customer throughput.
• Review and approve transactions at cash registers and Business Center.
• Communicate daily events and concerns to staff.
• Encourage front-end selling and recognize staff for good performance.
• Oversee product ordering to maintain 100% in-stock conditions.

Skills

Checkout procedures

Customer service

Conflict resolution

Communication skills

Basic math

Decision making

Delegation

Flexibility

Job description

H-E-B, a leading grocery retailer in Texas, is seeking a Central Checkout Supervisor to lead the Central Checkout department, train and develop Partners, and ensure customers receive superior service. You will model excellent customer service, enforce standards, manage transactions, and oversee front-end operations to maintain stock and efficient checkout flow.

The role requires flexible scheduling, strong communication, and the ability to handle stressful situations while maintaining sanitation