Produce Lead & Customer Service Coach

H-E-B; Odessa (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

H-E-B Store Department Lead role overseeing a well-stocked department, delivering exceptional customer service, and supervising scheduling and training for Partners. Responsibilities span operations, inventory, and product knowledge to drive department performance.

Expect to lead across multiple sections (Bakery, Produce, Deli, and more) as needed, develop team members, and maintain safety and sanitation standards in a fast-paced retail environment.

Qualifications

• Experience leading store departments in a grocery setting.
• Ability to supervise, schedule, and train Partners.
• Knowledge of food safety and sanitation.
• AA degree or equivalent and 6+ months related experience and/or training.

Responsibilities

• Lead and supervise department operations and staff.
• Schedule shifts and train Partners.
• Assist with inventory control and production planning.
• Provide superior customer service and product knowledge.

Skills

Production stations

Safety rules reading

Reports writing

Customer communication

Problem solving

Interpersonal skills

Education

Associate's degree (AA)

Job description

H-E-B Store Department Lead role overseeing a well-stocked department, delivering exceptional customer service, and supervising scheduling and training for Partners. Responsibilities span operations, inventory, and product knowledge to drive department performance.

Expect to lead across multiple sections (Bakery, Produce, Deli, and more) as needed, develop team members, and maintain safety and sanitation standards in a fast-paced retail environment.