Service Lead

Sunstate Equipment; Kent (WA); On-site; USD 54,966 - 68,122; Full time

Benefits offered by this job

Baby Bonding

Holiday vacation time

Discounts on movie tickets

Discounts on cell phone bills

Job summary

Sunstate Equipment is hiring a Service Lead in Kent, WA. The role centers on assisting management with shop flow and ensuring quality service and repair for rental equipment. Primary responsibilities include overseeing repair priorities, performing maintenance, and training new mechanics in safe practices.

Ideal candidates possess mechanical knowledge, safety compliance, and the ability to lift up to 90 lbs. Various benefits such as bonding time and discounts are offered. Join our team for a rewarding career in equipment service!

Qualifications

• Must adhere to safety policies and procedures.
• Ability to grasp and apply new information quickly.
• Bilingual is a plus.

Responsibilities

• Assist the Branch Manager and/or Service Manager.
• Prioritize and assign repairs of downed equipment.
• Perform preventative maintenance and major repairs.

Skills

Mechanical knowledge of construction equipment

Basic computer and typing skills

Detail-oriented

Ability to read, write, and speak English

Physical ability to lift and perform tasks

Job description

Service Lead

Location & Branch Hours: Kent, WA 98031 - Monday-Friday, Branch Hours of Operation 6AM-4PM - (40 HR/Work Week-OT depends on business needs)

Pay Range: $39.90 - $49.45/HR dependent on experience.

Description: The Service Lead's daily primary objective is to assist the Branch Manager and/or Service Manager with shop flow and service quality to ensure timely, accurate service and repair to the rental and delivery fleet. Prioritize and assign repairs of all "downed" equipment to ensure it is quickly brought back into service within company guidelines. The position also consists of performing regular preventative maintenance and major repairs approximately 75% of the time. Ensure that all mechanics properly and timely complete documentation, monitor part orders and expenses. Monitor and provide appropriate safety, process, and technical performance and training. Provide frequent feedback to service leadership on shop activities and individual performance.

Duties and Responsibilities

• Collaborate to establish daily work priorities of shop and yard employees
• Facilitate effective communication with shop via huddles, meetings, and one-on‑one interactions
• Assist with key decisions regarding all major equipment repairs, ensuring that any warranty or customer damage issues are promptly addressed and communicated to the Service and/or Branch Manager
• Ensure adequate availability of essential shop supplies for seamless operations
• Serve as a liaison between the shop and office, addressing equipment issues such as breakdowns, customer damage, etc.
• Demonstrate and instruct advanced troubleshooting /diagnoses and repair techniques for equipment
• Demonstrate and provide training on repairing gas and diesel engines, complex hydraulic systems, electrical systems, and drive trains to include manual and power shift transmissions on equipment and trucks
• Provide instruction in welding techniques including electric arc 'stick', gas welding and brazing
• Conduct thorough inspections, servicing, testing, and refueling equipment prior to tagging it "Ready to Rent"
• Ensure upkeep of all decals, safety warnings and company ID stickers
• Maintain accurate records documenting equipment maintenance and repair, including field service paperwork
• Utilize part books and requisition forms to accurately order parts as needed
• Maintain and ensure a safe working environment
• Maintain a clean and orderly shop environment, particularly in personal work areas, by returning tools to designated location, clearing benches, and sweeping or mopping the shop area at the end of each workday
• May assist with general yard person duties including customer assistance
• May assist with the washing and staging of equipment
• May deliver or pick-up equipment to or from job sites as needed
• Promptly report safety incidents/violations to Branch and/or Service Manager
• Assist in training new mechanics
• Maintain company vehicles in accordance with established standards
• May perform other duties as assigned

Qualifications / Requirements

• Consistently adhere to safety policies, procedures, and guidelines
• Possess mechanical knowledge of construction equipment
• Ability to demonstrate basic computer and typing skills
• Ability to grasp and apply new information quickly
• Ability to focus on details and complete tasks with accuracy
• Ability to read, write, and speak English, bilingual is a plus
• Full range of motion, agility, and strength to lift one's body into/out of large vehicles, trailers, equipment.
• Capable of normally lifting 25 lbs., frequently lifting 50 lbs., and occasionally lifting 90 lbs. with the assistance of mechanical aid or lift assistance
• Minimum age of 21 years required to drive Company vehicles, requires a valid driver license and ability to maintain a good driving record qualifying to safely drive a Company vehicle for work purposes

Benefits

• Baby Bonding
• My Holiday vacation time
• Discounts on movie tickets, cell phone bills, and other items

EEO Statement

A Drug Free Workplace and Participates in E-Verify

Sunstate Equipment Co. is an Equal Opportunity Employer