Service Lane Manager - Town and Country Toyota

Sonic Automotive; Charlotte (NC); Vor Ort; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision, HSA, 401k and PTO

Teamwork and recognition

Special benefits for car purchasing and leasing

Personal Automotive Concierge Service

Zusammenfassung

Sonic Automotive is seeking a Service Lane Manager in Charlotte, NC to lead the service drive and coach a team of advisors. This hands-on leadership role focuses on driving performance metrics and creating a positive culture where advisors can thrive.

The ideal candidate will have proven automotive service leadership experience and a strong understanding of Toyota service processes. The position offers a competitive salary ranging from $120,000 to $180,000 and full-time hours, with Sundays off.

Qualifikationen

• Valid driver’s license and good driving record.
• Authorized to work in the USA.
• Ability to pass pre-employment testing.

Aufgaben

• Lead and coach a 4-advisor team focused on performance.
• Drive key performance metrics like CSI and advisor effectiveness.
• Develop advisors through feedback and training.
• Ensure a customer-first experience while maintaining efficiency.
• Handle escalated customer concerns with empathy.

Kenntnisse

Automotive service leadership experience

Strong understanding of Toyota service processes

High emotional intelligence

Strong communication skills

Experience with DMS systems

Jobbeschreibung

Service Lane Manager - Town and Country Toyota in Charlotte, NC at Sonic Automotive

Location: 9101 South Boulevard
Charlotte, NC 28273

Job Type: Other

Experience: Associate

Benefits

• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

The Service Lane Manager is responsible for owning the service drive—performance, people, and process. This is a hands‑on leadership position focused on coaching advisors, improving KPIs, and building a positive, accountable culture where everyone knows the goal and how to win.

You’ll set the tone, remove obstacles for your team, and help advisors grow their skills, confidence, and income—while delivering results that matter.

Key Responsibilities

• Lead and coach a 4‑advisor team with a strong focus on performance, accountability, and development
• Drive key metrics including CSI, ELR, hours per RO, menu penetration, and advisor effectiveness
• Be visible and engaged on the service drive—leading by example every day
• Conduct daily lane huddles, one‑on‑one coaching, and performance follow‑ups
• Develop advisors through consistent feedback, skill training, and goal setting
• Ensure a customer‑first experience while maintaining profitability and efficiency
• Handle escalated customer concerns with empathy, ownership, and solutions
• Partner closely with the Service Manager and Shop Foreman to align lane flow with shop capacity
• Maintain high standards for RO quality, pricing accuracy, and Ford compliance
• Build a culture of trust, respect, and continuous improvement
• Proven automotive service leadership experience (Lane Manager, Lead Advisor, or high‑performing Advisor ready to lead).
• Strong understanding of Toyota service processes and dealership operations (Ford experience preferred).
• Track record of improving advisor performance and customer satisfaction.
• Coach‑first mindset with the ability to challenge and support simultaneously.
• High emotional intelligence and strong communication skills.
• Comfortable working in a small‑store environment where leadership is hands‑on and visible.
• Experience with DMS systems (CDK, Reynolds, or similar).

Required

• Valid driver’s license and good driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre‑employment testing to include background checks, MVR, drug test and valid driver license.

Salary: $120,000 to $180,000 +

Schedule

• Full Time
• Monday through Saturday availability
• Sundays off

All your information will be kept confidential according to EEO guidelines.