Service Lane Manager - Crown Lexus

Sonic Automotive, Inc.; Ontario (CA); On-site; USD 72,000 - 190,000; Full time

Job summary

Crown Lexus, part of Sonic Automotive, is seeking a Service Lane Manager to run the Service Drive, maximize production, control costs, and build a loyal customer base at the Ontario, CA location.

The role requires 3+ years in automotive service and 1+ year of supervision, with strong knowledge of repair orders, warranties, and dealership policies. A focus on profitability and customer satisfaction is essential.

Qualifications

• 3+ years of experience in an automotive repair facility.
• 1+ years of supervisory experience.
• Familiarity with automotive service operations, including repair order processes, warranty compliance, and service documentation.
• Understanding of dealership policies, industry regulations, and safety standards.
• Excellent organizational skills to manage the workflow of the service lane.

Responsibilities

• Greet and assist customers in a friendly, professional manner.
• Address customer inquiries and concerns promptly and efficiently.
• Ensure high levels of customer satisfaction and positive relationships.
• Manage workflow of the service lane to maximize productivity and efficiency.
• Ensure accurate and timely documentation of service activities.
• Monitor labor costs and schedules to control expenses.
• Cooperate with other dealership managers on escalated issues as needed.
• Quality-check completed repair orders for accuracy and warranty compliance.

Skills

Supervisory experience

Customer service

Budgeting / cost control

Process improvement

Job description

Service Lane Manager - Crown Lexus in Ontario, CA at Sonic Automotive

Job Type: Other

Experience: Associate

About

At Crown Lexus a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally.

Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Salary: $72,000 to $190,000 / year on average

(The PositionService Lane Manager hasa Pay Scale consisting of the following elements and ranges. Wages include Compensation of between $7200 and $190,000 annually)

Job Description

Summary:

The Service Lane Manager is responsible for running the Service Department’s Service Drive by operating the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives and maintaining service records. The Service Lane Manager will work with the Parts Manager, BDC Manager, Warranty Supervisor and the Fixed Operations Director to achieve these goals and perform and/or assign the duties listed below.

Duties and Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Address customer inquiries and concerns promptly and efficiently.
• Ensure high levels of customer satisfaction and maintain positive customer relationships.
• Manage the workflow of the service lane to maximize productivity and efficiency.
• Ensure accurate and timely documentation of all service activities.
• Monitor and control work schedules and labor costs.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Conduct daily performance reviews forService Walk Around, Active Delivery, and Menu Closed performance.
• Read, understand, and adhere to the policy and procedure of the Fixed Operations section of the Playbook.
• Conduct regular safety inspections and address any issues promptly.
• Ensure compliance with federal, state, and local regulations affecting service operations.
• Communicate with customers before there are problems and get involved in escalated customer issues.
• Cooperate with other dealership managers and escalated issues to higher authorities when necessary.
• Quality-check completed repair orders for accuracy and compliance with warranty/dealership requirements.
• Assist in achieving sales targets for the service department.
• Promote additional services and products to customers.
• Monitor, control, and collect warranty receivables and service work accounts.
• 3+ years of experience in an automotive repair facility.
• 1+ years of supervisory experience.
• Familiarity with automotive service operations, including repair order processes, warranty compliance, and service documentation.
• Understanding of dealership policies, industry regulations, and safety standards.
• Excellent organizational skills to manage the workflow of the service lane effectively.
• Strong time management skills to ensure accurate and timely documentation of all service activities and adherence to schedules.
• Ability to operate the department at a profit according to dealership guidelines.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Strong problem-solving skills to address and resolve customer inquiries and concerns promptly.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Sonic Automotive is a Fortune 500 company and one of the largest automotive retailers in the country with over 120 dealerships nationwide...

It's time to make the most important move of your career. From our cooperative, team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

*All your information will be kept confidential according to EEOC guidelines*