Service Lane Manager: Lead a High-Impact Auto Service Team

Sheehy Auto Stores; Richmond (VA); Presencial; USD 100.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Vision, and Dental Insurance

Paid Maternity & Paternity

Start PTO on day one

Paid Training

Career Advancement

401(K) and profit sharing

Descripción de la vacante

Sheehy Lexus of Richmond is seeking an experienced Service Lane Manager to lead a high-performing service team in Richmond, VA. The role focuses on exceptional customer service, efficient workflows, and clear repair recommendations to customers.

The ideal candidate has five years of related experience, proficiency with Reynolds & Reynolds, and a valid driver’s license. We offer competitive compensation and a comprehensive benefits package, with opportunities for growth within Sheehy Auto Stores.

Formación

• Five years of related experience and training.
• Authorized to work in the USA.
• Able to pass a pre-employment background check, MVR, and drug test.
• Must have a valid driver’s license.
• Reynolds and Reynolds experience preferred

Responsabilidades

• Manage the service department while supervising service advisors to meet objectives.
• Train Advisors to greet customers with hospitality and respect.
• Train Advisors to present clear repair options to customers.
• Manage store workflow effectively and efficiently.
• Guide Advisors to sell services honestly and effectively.
• Maintain a positive team atmosphere at all times.
• Use the phone professionally to build long-term relationships with customers.
• Set monthly and yearly business goals.
• Act professionally and reflect company integrity.
• Direct and participate in customer service activities as workloads dictate.
• Ensure all work is performed to specifications.
• Assist other employees as needed.

Conocimientos

Microsoft Office

Leadership

Customer service

Educación

Industry training program (preferred)

Herramientas

Reynolds & Reynolds

Descripción del empleo

Sheehy Lexus of Richmond is seeking an experienced Service Lane Manager to lead a high-performing service team in Richmond, VA. The role focuses on exceptional customer service, efficient workflows, and clear repair recommendations to customers.

The ideal candidate has five years of related experience, proficiency with Reynolds & Reynolds, and a valid driver’s license. We offer competitive compensation and a comprehensive benefits package, with opportunities for growth within Sheehy Auto Stores.