Automotive Service Concierge & Advisor

Ford Sheehy Inc; Richmond (VA); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid maternity & paternity after one |

Paid Training

Career Advancement

401(K) and profit sharing

Job summary

Sheehy Auto Stores is seeking Service Advisors to join our Richmond-area service team. Put your natural knack for pleasing people to work as the liaison between customers and our service technicians, greeting customers, scheduling appointments, and explaining repairs with clarity.

We offer a comprehensive benefits package and compensation based on experience and performance, with a wide potential upside, including health coverage, paid training, retirement plans, and career advancement

Qualifications

• Previous experience as a Service Advisor is preferred.
• Strong customer communication skills both in-person and on the phone.
• Must have strong organizational skills.
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
• Authorized to work in the USA.
• Must have a valid driver's license.
• Reynolds & Reynolds or similar DMS proficiency preferred.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of the progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Keep the Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards.

Skills

Customer communication

Organizational skills

Fast-paced environment adaptability

Tools

Reynolds & Reynolds

Job description

Sheehy Auto Stores is seeking Service Advisors to join our Richmond-area service team. Put your natural knack for pleasing people to work as the liaison between customers and our service technicians, greeting customers, scheduling appointments, and explaining repairs with clarity.

We offer a comprehensive benefits package and compensation based on experience and performance, with a wide potential upside, including health coverage, paid training, retirement plans, and career advancement