Service Lane Leader: Drive Productivity & Profit

Sonic-Automotive; Ontario (CA); On-site; USD 72,000 - 190,000; Full time

Job summary

Crown Lexus, a Sonic Automotive family dealership, seeks a Service Lane Manager to oversee the Service Drive, drive maximum production, control costs, and build client loyalty. You will work with Parts, BDC, Warranty, and Fixed Operations to meet sales and service objectives.

The role emphasizes leadership, performance monitoring, and ensuring adherence to service documentation and safety standards across the department.

Qualifications

• 3+ years of experience in an automotive repair facility.
• 1+ years of supervisory experience.
• Familiarity with automotive service operations, including repair order processes, warranty compliance, and service documentation.
• Understanding of dealership policies, industry regulations, and safety standards.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Address customer inquiries and concerns promptly and efficiently.
• Ensure high levels of customer satisfaction and maintain positive customer relationships.
• Manage the workflow of the service lane to maximize productivity and efficiency.
• Ensure accurate and timely documentation of all service activities.
• Monitor and control work schedules and labor costs.
• Monitor and analyze KPIs to identify areas for improvement.
• Conduct daily performance reviews for Service Walk Around, Active Delivery, and Menu Closed performance.
• Read, understand, and adhere to the policy and procedure of the Fixed Operations section of the Playbook.
• Conduct regular safety inspections and address issues promptly.

Skills

Supervisory experience

Customer service

Time management

Organizational skills

Problem-solving

Driving

Job description

Crown Lexus, a Sonic Automotive family dealership, seeks a Service Lane Manager to oversee the Service Drive, drive maximum production, control costs, and build client loyalty. You will work with Parts, BDC, Warranty, and Fixed Operations to meet sales and service objectives.

The role emphasizes leadership, performance monitoring, and ensuring adherence to service documentation and safety standards across the department.