Service Drive Leader: Drive Profit & Customer Delight

Sonic Automotive, Inc.; California; On-site; USD 72,000 - 190,000; Full time

Job summary

Crown Lexus, a Sonic Automotive family dealership, is seeking a Service Lane Manager to lead the Service Drive, drive production, manage costs, and build a loyal customer base. You will collaborate with the Parts Manager, BDC Manager, Warranty Supervisor, and Fixed Operations Director to achieve service goals.

The role requires 3+ years in an automotive repair facility and 1+ year of supervision, with strong organizational and time-management skills.

Qualifications

• 3+ years of experience in an automotive repair facility.
• 1+ years of supervisory experience.
• Familiarity with repair order processes and warranty compliance.
• Ability to manage service lane profitability and productivity.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Address customer inquiries and concerns promptly and efficiently.
• Ensure high levels of customer satisfaction and maintain positive customer relationships.
• Manage the workflow of the service lane to maximize productivity and efficiency.
• Ensure accurate and timely documentation of all service activities.
• Monitor and control work schedules and labor costs.
• Monitor and analyze KPIs to identify areas for improvement.
• Read, understand, and adhere to Fixed Operations procedures.
• Conduct safety inspections and address issues promptly.
• Ensure compliance with regulations affecting service operations.
• Communicate with customers to prevent problems and resolve escalations.
• Coordinate with other department managers as needed.
• Quality-check repair orders for warranty/dealership compliance.
• Assist in achieving service department sales targets.
• Promote additional services and products to customers.
• Monitor and collect warranty receivables and service work accounts.

Skills

Automotive service operations

Supervisory experience

Customer service

Process documentation

Time management

Job description

Crown Lexus, a Sonic Automotive family dealership, is seeking a Service Lane Manager to lead the Service Drive, drive production, manage costs, and build a loyal customer base. You will collaborate with the Parts Manager, BDC Manager, Warranty Supervisor, and Fixed Operations Director to achieve service goals.

The role requires 3+ years in an automotive repair facility and 1+ year of supervision, with strong organizational and time-management skills.