Service Lane Manager

Paycom; North Charleston (SC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hudson Academy: Continuous Employee PD

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Paid Time Off

Job summary

Summerville Ford in North Charleston, SC is seeking an experienced Service Lane Manager to lead a high-volume service team and drive customer satisfaction. You will coach and mentor the service drive staff while delivering on performance targets.

Qualifications include 3–5 years as a Service Advisor, service lane management experience preferred, and CRM experience with CDK preferred. This is an on-site role with competitive compensation and benefits.

Qualifications

• 3-5 years of previous Service Advisor experience is required.
• Previous Service Lane Management experience preferred.
• Ability to develop, coach and mentor Service Drive staff.
• Proven experience delivering a strong customer experience.
• CRM software experience; CDK experience preferred.
• Maintain accountability of supervised staff.
• Implement and follow a strong T.O. and CSI follow up process.

Responsibilities

• Develop, coach and mentor a top performing service drive team.
• Maintain high standards of customer service and satisfaction while achieving goals.

Skills

CRM Experience

Team leadership

Staff mentorship

Customer service

Tools

CDK

Job description

Job Details: Job Location: Summerville Ford - North Charleston, SC 29485, Salary Range: $90,000.00 - $120,000.00 Salary/year, Job Shift: Open to Closing, Summerville Ford, part of Hudson Automotive Group, is on the lookout for an Experienced Service Lane Manager to join our award-winning, high-volume service team. Hudson Automotive is one of the largest and fastest-growing automotive dealer groups in the Southeast U.S., and we’re passionate about delivering an exceptional customer experience. If you’re an experienced Service Lane Manager with a track record of success developing, coaching and developing high performing service drive teams, it’s time to shift your career into gear with Summerville Ford!

What do we offer?

• Collaborative work environment and customer centric culture
• Top Compensation (Our top performing Service Lane Managers earn up to $100K + annually)
• Hudson Academy: Continuous Employee Professional Development
• Medical, Dental, Vision, and Life Insurance
• 401k
• Paid Time Off: All Full-time employees can accrue up to 10 PTO days per year
• Employee discounts on vehicles, products & services

Who are we looking for?

• Energetic leader with the ability to develop and mentor a top performing service drive team.
• Leader with a proven track record of delivering on goals while maintaining the highest standards of customer service and satisfaction.
• Ability to collaborate with other departments and build great teams.

Qualifications:

• 3-5 Years of Previous Service Advisor experience is Required
• Previous Service Lane Management Experience Preferred
• Ability to develop, coach and mentor Service Drive Staff.
• Proven experience delivering a strong customer experience.
• Ability to successfully guide customers throughout the service process.
• Customer Relationship Management (CRM) Software Experience. (CDK experience preferred)
• Maintain accountability of supervised staff.
• Implement and follow a strong T.O. and CSI follow up process.

Are you ready to work in a rewarding, high-energy environment, and state-of-the‑...

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.