Service Lane Lead: Customer Experience Champion

Sheehy Lexus Of Richmond; Glen Burnie (MD); Presencial; USD 100.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision insurance

Dental insurance

Paid maternity/paternity leave

Paid training

Career advancement

401(k) and profit sharing

High earnings potential

Descripción de la vacante

Sheehy Auto Stores seeks a Service Lane Manager to lead a customer-centric service team in a busy auto dealership. You will greet customers, manage service advisors, and coordinate with technicians to ensure accurate, timely repairs.

Responsibilities include presenting service options, providing cost estimates, and maintaining high CSI scores while upholding dealership policies and coordinating with the service manager. Equal opportunity employer.

Formación

• Previous experience as a Service Advisor is required.
• Reynolds & Reynolds or similar DMS proficiency required.
• Strong customer communication skills both in-person and on the phone.
• Strong organizational skills.
• Must be able to manage in a fast-paced work environment with limited supervision.

Responsabilidades

• Manage/assist other service advisors in meeting customer's needs.
• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of the progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards.

Conocimientos

Service Advisor experience

Customer communication

Organization

Fast-paced environment

Herramientas

Reynolds & Reynolds

Descripción del empleo

Sheehy Auto Stores seeks a Service Lane Manager to lead a customer-centric service team in a busy auto dealership. You will greet customers, manage service advisors, and coordinate with technicians to ensure accurate, timely repairs.

Responsibilities include presenting service options, providing cost estimates, and maintaining high CSI scores while upholding dealership policies and coordinating with the service manager. Equal opportunity employer.