Service Lane Concierge

Findlay Volkswagen Henderson; Henderson (NV); On-site; USD 18,000 - 25,000; Full time

Job summary

Findlay Volkswagen Henderson is seeking a Service Lane Greeter to warmly welcome customers at the service department. You will help with inquiries, guide customers to the right service advisor, and keep the lane tidy and efficient. A strong focus on professional appearance and clear communication is required.

The role emphasizes handling customer flow, explaining service options, and maintaining smooth operations during busy periods, with adherence to dealership policies and safety guidelines.

Qualifications

• Valid Nevada driver’s license.
• Clear background check.
• Ability to pass pre-employment federal drug screen.
• High school diploma or GED or equivalent.

Responsibilities

• Greet customers promptly and courteously as they arrive.
• Assist customers with initial inquiries and direct them to the appropriate service advisor.
• Maintain a clean and organized service lane area.
• Provide information about service offerings and promotions.
• Coordinate with service advisors to manage customer flow and minimize wait times.
• Address immediate customer concerns and elevate issues as necessary.
• Maintain a professional appearance and demeanor at all times.
• Manage vehicle flow in the service lane for an efficient environment.
• Perform any duties assigned by management.

Skills

Internet Explorer navigation

Chrome navigation

DMS systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Communication skills

Customer service

Team communication

Conflict resolution

English proficiency

VW Hub navigation

VW service bulletins understanding

Instruction comprehension

Problem solving

Tools

VW Hub

DMS

MS Office

Job description

Findlay Volkswagen Henderson is seeking a Service Lane Greeter to warmly welcome customers at the service department. You will help with inquiries, guide customers to the right service advisor, and keep the lane tidy and efficient. A strong focus on professional appearance and clear communication is required.

The role emphasizes handling customer flow, explaining service options, and maintaining smooth operations during busy periods, with adherence to dealership policies and safety guidelines.