Service Lane Associate – Customer Care & Vehicle Coordination

Basney Automotive Group; South Bend (IN); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Health insurance

Retirement plans

Paid time off

Employee discounts

Job summary

Basney BMW Mazda in South Bend, IN is seeking a Service Lane Assistant for a full-time hourly position in the auto service department. You will greet customers, assist with service check-ins, and help with loaner vehicles while supporting advisors and technicians.

Ideal candidates will have a high school diploma, a clean driving record, and strong communication and organizational skills. Weekend availability may be required as part of a full-time schedule.

Qualifications

• Customer service experience required or preferred in automotive industry.
• Excellent communication and interpersonal skills.
• Ability to stay organized and manage time effectively.
• Ability to drive and maneuver vehicles safely.
• Familiarity with automotive terminology is a plus.

Responsibilities

• Greet customers and assist with checking in for service appointments.
• Pick up and deliver customer vehicles as needed.
• Maintain a clean and organized service lane area.
• Assist with loaner vehicle check-in/out and updates to customers.
• Support service advisors and technicians as needed.

Skills

Customer service

Driving

Communication

Organization

Time management

Fast-paced environment

Automotive terminology

Education

High school diploma or equivalent

Job description

Basney BMW Mazda in South Bend, IN is seeking a Service Lane Assistant for a full-time hourly position in the auto service department. You will greet customers, assist with service check-ins, and help with loaner vehicles while supporting advisors and technicians.

Ideal candidates will have a high school diploma, a clean driving record, and strong communication and organizational skills. Weekend availability may be required as part of a full-time schedule.