Service Intake Pro | Fast-Paced Dispatch Support & Growth

Pro Serv Food Equipment; Charlotte (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Donation matching

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

Pro-Serv Facility Solutions in New Bern, NC is seeking a highly organized Service Intake Coordinator to act as the front door of our service operation. This full-time role involves handling incoming service requests, gathering details, and creating precise work orders to expedite dispatch.

You’ll work in a fast-paced setting supporting HVAC, refrigeration, plumbing and facility services across the Carolinas, ensuring accurate documentation and timely communication with customers and internal

Qualifications

• Excellent phone and customer-service skills.
• Extremely organized and detail-oriented.
• Able to manage phones, emails and multiple requests simultaneously.

Responsibilities

• Answer incoming service calls professionally and efficiently.
• Monitor and manage incoming service emails throughout the day.
• Receive service requests by phone, email, portals and internal teams.
• Create accurate service work orders in our service management system.
• Verify customer, location and contact information.
• Gather equipment information and a clear description of the reported problem.
• Obtain required PO numbers, NTE amounts and authorization information.
• Identify emergency and priority service requests based on procedures.
• Route service requests to the correct dispatch team.
• Communicate with customers to confirm receipt of service requests.
• Assist customers with basic service questions and status updates.
• Maintain accurate call notes and documentation.
• Keep the intake queue clean and organized.
• Collaborate with Dispatch, Account Management, Field Ops, Estimating and Billing.

Skills

Phone skills

Customer service

Organization

Detail-oriented

Multitasking

Clear communication

Typing speed

Process adherence

Tools

Service management system

Job description

Pro-Serv Facility Solutions in New Bern, NC is seeking a highly organized Service Intake Coordinator to act as the front door of our service operation. This full-time role involves handling incoming service requests, gathering details, and creating precise work orders to expedite dispatch.

You’ll work in a fast-paced setting supporting HVAC, refrigeration, plumbing and facility services across the Carolinas, ensuring accurate documentation and timely communication with customers and internal