Service Coordinator

Pro-Serv Food Equipment; Charlotte (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Paid time off

Parental leave

Job summary

Pro-Serv Food Equipment in Charlotte, NC is seeking a Service Dispatcher for evenings and weekends. The role coordinates calls, prioritizes urgent service requests and dispatches technicians to ensure timely resolution for customers.

The ideal candidate has strong customer service and administrative experience, proficient in Microsoft Office, and excellent organizational and communication skills. Hours include Wednesday through Sunday shifts, with Mondays and Tuesdays off.

Qualifications

• Minimum 5 years of customer service and administrative office experience.
• High school diploma or equivalent required.
• Proficiency in Microsoft Office and Windows-based systems.
• Excellent organizational and communication skills.
• Ability to multitask and manage priorities in a dynamic environment.
• Must be available to work the posted evening and weekend schedule.

Responsibilities

• Answer incoming service calls and input service requests.
• Prioritize calls based on urgency, especially down equipment and after-hours emergencies.
• Schedule and dispatch technicians based on availability, location and job urgency.
• Manage and coordinate technicians on weekend and after-hours calls.
• Order parts and coordinate delivery timelines.
• Prepare and send estimates to customers.
• Provide timely, professional customer service throughout the service process.
• Keep customers updated on technician arrival times and job status.
• Ensure all service work orders are processed and closed accurately.
• Coordinate shift handoffs with the daytime service team.

Skills

Customer service

Administrative experience

Organizational skills

Communication skills

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

Now Hiring: Service Dispatcher (Evenings & Weekends) - Pro-Serv Food Equipment Location: Charlotte, NC Pay: $20-$25 per hour (based on experience) Full-Time | Wednesday-Friday 12:00 PM-9:00 PM + Saturday & Sunday [TBD-For after hour calls]

About Us Pro-Serv Food Equipment is a leading commercial kitchen equipment service company proudly serving North and South Carolina. We specialize in the repair, maintenance and installation of commercial refrigeration, HVAC and cooking equipment. We know breakdowns don't happen on a 9-to-5 schedule, so our team is there for customers 24/7. We are a tech-driven, high-performance company with a strong commitment to customer service and team accountability.

Position Overview

We are seeking a highly organized and proactive Service Dispatcher to join our Charlotte operations team. This role covers our evening and weekend service hours: you'll receive, prioritize and dispatch service calls, manage after-hours emergencies, and keep our technicians supported in the field when our customers need us most. The right candidate stays calm under pressure, thrives in a fast-paced environment, and takes pride in creating seamless service experiences for clients and technicians.

Schedule

• Wednesday-Friday: 12:00 PM - 9:00 PM
• Saturday & Sunday: [hours], managing after-hours service calls and technicians
• Mondays and Tuesdays off

Key Responsibilities

• Answer incoming service calls and input service requests
• Prioritize calls based on urgency, especially down equipment and after-hours emergencies
• Schedule and dispatch technicians based on availability, location and job urgency
• Manage and coordinate technicians on weekend and after-hours calls
• Order parts and coordinate delivery timelines
• Prepare and send estimates to customers
• Provide timely, professional customer service throughout the service process
• Keep customers updated on technician arrival times and job status
• Ensure all service work orders are processed and closed accurately
• Coordinate shift handoffs with the daytime service team

Requirements

• Minimum 5 years of customer service and administrative office experience
• High school diploma or equivalent required
• Strong proficiency in Microsoft Office and Windows-based systems
• Excellent organizational and communication skills
• Ability to multitask and manage priorities in a dynamic environment
• Must be available to work the posted evening and weekend schedule
• Experience in the service industry or dispatching is a plus

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Paid time off
• Parental leave

Why Join Pro-Serv?

• Competitive pay ($20-$25/hr based on experience)
• 401(k) with company match
• Health and dental insurance
• Paid time off and holidays
• Opportunities for growth and advancement
• Company parties
• Supportive, high-energy team culture
• Leadership that values accountability, communication and results