Service Coordinator

Pro Serv Food Equipment; New Bern (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Opportunity for advancement

Paid time off

Parental leave

Job summary

Pro-Serv Food Equipment, a leading commercial kitchen equipment service company serving North and South Carolina, seeks a Service Coordinator in New Bern, NC. The role oversees service orders from intake to dispatch, coordinating technicians and parts to ensure timely, accurate service for clients.

The ideal candidate has 5+ years in customer service and admin work, strong MS Office skills, and excellent organization and communication abilities.

Qualifications

• Minimum 5 years of customer service and administrative office experience.
• Strong proficiency in Microsoft Office and Windows-based systems.
• Excellent organizational and communication skills.
• Ability to multitask and manage priorities in a dynamic environment.
• Experience in the service industry or dispatching is a plus.

Responsibilities

• Answer incoming service calls and input service requests
• Schedule and dispatch technicians based on availability and job urgency
• Order parts and coordinate delivery timelines
• Prepare and send estimates to customers
• Provide timely and professional customer service throughout the service process
• Ensure all service work orders are processed and closed accurately

Skills

Customer service

Administrative support

Multitasking

Organizational skills

Communication

Microsoft Office

Education

High school diploma

Tools

MS Office Suite

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Paid time off
• Parental leave

Service Coordinator - Pro-Serv Food Equipment

Location: New Bern - NC

Pay: $20-$25 per hour (based on experience)

Full-Time | Monday-Friday

About Us

Pro-Serv Food Equipment is a leading commercial kitchen equipment service company proudly serving North and South Carolina. We specialize in the repair, maintenance, and installation of commercial refrigeration, HVAC, and cooking equipment. We are a tech-driven, high-performance company with a strong commitment to customer service and team accountability.

Position Overview

We are seeking a highly organized and proactive Service Coordinator to join our operations team. This role is the central hub for ensuring that service orders are received, scheduled, dispatched, and processed according to our standards. The right candidate will thrive in a fast-paced, team-oriented environment and take pride in creating seamless service experiences for our clients and technicians.

Key Responsibilities

• Answer incoming service calls and input service requests
• Schedule and dispatch technicians based on availability and job urgency
• Order parts and coordinate delivery timelines
• Prepare and send estimates to customers
• Provide timely and professional customer service throughout the service process
• Ensure all service work orders are processed and closed accurately

Requirements

• Minimum 5 years of customer service and administrative office experience
• High school diploma or equivalent required
• Strong proficiency in Microsoft Office and Windows-based systems
• Excellent organizational and communication skills
• Ability to multitask and manage priorities in a dynamic environment
• Experience in the service industry or dispatching is a plus

Why Join Pro-Serv?

• Competitive pay ($20-$25/hr based on experience)
• Opportunities for growth and advancement
• Supportive, high-energy team culture
• Leadership that values accountability, communication, and results