Service Innovation Engineer — MedTech Robotics

6267-Auris Health Inc. Legal Entity; Santa Clara (CA); On-site; USD 87,000 - 140,000; Full time

Job summary

Johnson & Johnson is recruiting a Service Innovation Engineer for the Santa Clara, CA area. You will act as the primary technical liaison between Engineering/Quality/Manufacturing and the Service Solutions teams.

You will support new product development, install base sustaining, life cycle and change management, service training, and documentation to minimize downtime and improve reliability.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or equivalent.
• 4+ years of related experience in field service, technical support, or R&D.
• Experience with Python and SQL.
• Experience in regulated Medical Device or Aerospace industries.
• Strong communication and problem-solving skills.
• Proficient with Windows OS and Microsoft Office.
• Willing to travel up to 15% domestically/internationally.

Responsibilities

• Act as liaison between engineering/quality/manufacturing and service solutions teams.
• Support all phases of product lifecycle development.
• Develop programs applying department resources to reduce downtime.
• Serve as escalation resource and SME for complex issues.
• Manage service procedures to reflect design/tooling changes.
• Monitor service data to drive design improvements.
• Create knowledge base articles for field communications.
• Maintain relationships with partners to enable effective troubleshooting of electro-mechanical systems.

Skills

Python

SQL

Regulated industry

Communication skills

Project management

Windows OS

Teamwork

Education

Bachelor’s degree in Engineering, Computer Science, or a combination of equivalent work experience, education and training.

Tools

PLM systems

Job description

Johnson & Johnson is recruiting a Service Innovation Engineer for the Santa Clara, CA area. You will act as the primary technical liaison between Engineering/Quality/Manufacturing and the Service Solutions teams.

You will support new product development, install base sustaining, life cycle and change management, service training, and documentation to minimize downtime and improve reliability.