Service Foreman — Heavy Duty Truck Shop Lead (2nd Shift)

Csm Companies Group; Columbus (OH); Sur place; USD 60 000 - 85 000; Plein temps

Résumé du poste

CSM Kenworth in Columbus, OH is seeking anExperienced Service Foreman to organize and lead the service shop, ensuring quality repairs at a fair cost to customers. The role focuses on maintaining technician efficiency and meeting productivity goals.

Responsibilities include coordinating workflow with the Service Manager, supervising Technicians, and ensuring effective communication with customers, parts, and service staff.

Qualifications

• Formal technical school graduate certificate/degree (or equivalent work experience).
• Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer service.
• Effective written and verbal communication skills.
• Familiarity with both DOS and Windows based computer programs.
• Demonstrated working knowledge of warranty guidelines, claim procedures and company policies.
• Ability to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilities.
• The ability to work under pressure while prioritizing and processing several tasks simultaneously.

Responsabilités

• Coordinates service shop workflow by effective coordination with Service Manager and assignment of jobs to Technicians.
• Supervises all assigned service Technicians.
• Coordinates department activities between service department, parts department, and service customer.
• Facilitates effective communication between internal and external customers, vendors, and business contacts.
• Ensures that all service phone calls are handled professionally and expediently.

Connaissances

Team leadership

Communication skills

Supervisory skills

Technical knowledge

Warranty procedures

Formation

2 Year Degree

Outils

DOS

Windows

Description du poste

CSM Kenworth in Columbus, OH is seeking anExperienced Service Foreman to organize and lead the service shop, ensuring quality repairs at a fair cost to customers. The role focuses on maintaining technician efficiency and meeting productivity goals.

Responsibilities include coordinating workflow with the Service Manager, supervising Technicians, and ensuring effective communication with customers, parts, and service staff.