Service Foreman - Lead Diesel Technician/Mechanic

CSM Companies, Inc; Columbus (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

CSM Kenworth in Columbus, OH is seeking a Service Foreman to organize and lead the service shop, directing workload and ensuring quality repairs at fair cost to customers.

You will supervise technicians, coordinate with the Service Manager, and maintain accurate repair orders, scheduling, and communication with customers and parts staff. A strong background in heavy-duty trucks and supervisory roles is required.

Qualifications

• Formal technical school graduate certificate/degree or equivalent work experience.
• Minimum 5 years in heavy duty truck repair, diagnosis, and repair order processing.
• Strong written and verbal communication skills; ability to supervise staff.

Responsibilities

• Coordinates service shop workflow with Service Manager and assigns jobs to Technicians.
• Supervises all assigned service Technicians.
• Maintains repair orders, ensures customer signatures and proper documentation.
• Manages billing hours by planning workload and delegating to technicians.
• Communicates status to Service Advisors and customers, and coordinates with parts.
• Ensures safety, quality, and adherence to company policies in the shop.

Skills

Heavy duty truck experience

Team supervision

Customer service

Diagnostics

Strong communication

Education

Technical Degree/Certificate in Heavy Duty Diagnostics

Tools

DOS

Windows

Job description

Summary:The Service Foreman with CSM Kenworth in Columbus is expected to be organize, lead, and control the flow of service work through the service shop while ensuring quality repairs at a fair cost to the customer. They will be responsible for maintaining Technician efficiency and productivity goals established by service management.Responsibilities:Coordinates service shop workflow by effective coordination with Service Manager and assignment of jobs to TechniciansSupervises all assigned service TechniciansCoordinates department activities between service department, parts department, and service customerFacilitates effective communication between internal and external customers, vendors, and business contactsEnsures that all service phone calls are handled professionally and expedientlyDuties:Assesses incoming service department jobs, makes initial repair diagnosis, and creates customer repair orders following company procedures to include obtaining customer signature on formUpdates and closes computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the orderManages available billing hours by planning and effectively delegating workload to qualified and available service TechniciansProvides leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staffShows a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concernsEvaluates all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracyInforms Service Advisor and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirementsEstablishes and ensures adherence to maintenance schedule for service facility and shop equipmentCommunicates with customers regarding the scheduling of appointment, status of their repairs, parts availability, and work in progressAssists service Technicians in the service shop as neededEnsures an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materialsEducation, Skills, Experience:Formal technical school graduate certificate/degree (or equivalent work experience)Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer serviceEffective written and verbal communication skillsFamiliarity with both DOS and Windows based computer programsDemonstrated working knowledge of warranty guidelines, claim procedures and company policiesAbility to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilitiesThe ability to work under pressure while prioritizing and processing several tasks simultaneouslyWork Environment, Physical DemandsAbility to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basisAbility to work in an environment to include 8-12 hours days with frequent exposure to weather conditions, vehicle and tool noise, and hazardous materials to include fuel, oil, grease, and cleaning solutionsCSM Competency Critical Accountabilities:Customer Focus: Actively looking for ways to identify customer needs. Then Efficiently and effectively addressing those needs.Communication - Visual and Verbal: Listening, speaking, and signaling so others can understand. Communicate in spoken English well enough to be understood by others.Teamwork: Working cooperatively in a professional demeanor to complete work assignments.Health, Safety, and Security: Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site. Follow appropriate security procedures.Scheduling and Coordinating: Making arrangements that fulfill all requirements as efficiently and economically as possible.Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.