Second-Shift Service Foreman: Heavy-Duty Truck Shop Lead

CSM Companies, Inc; Green Bay (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Wisconsin Kenworth seeks a 2nd shift Service Foreman to organize and lead the service shop, ensuring quality repairs at fair costs. You will coordinate with the Service Manager, supervise technicians, and manage workload to meet efficiency goals.

You will communicate with customers about appointments, status of repairs, and parts availability while upholding safety and equipment standards in a fast-paced environment.

Qualifications

• Formal technical school graduate certificate/degree or equivalent work experience.
• Minimum of 5 years heavy duty truck service experience including processing repair orders, diagnosis and maintenance of service jobs.
• Effective written and verbal communication skills.

Responsibilities

• Coordinate service shop workflow with Service Manager and assign jobs to Technicians.
• Supervise all assigned service Technicians and ensure quality repairs.
• Manage billing hours by planning and delegating workload to technicians.
• Communicate with customers regarding scheduling, status, parts availability and progress.
• Uphold safety standards and high quality workmanship.

Skills

Heavy duty truck experience

Team supervision

Communication skills

Workload coordination

Customer service

Education

Technical school certificate/degree

Tools

DOS/Windows

Job description

Wisconsin Kenworth seeks a 2nd shift Service Foreman to organize and lead the service shop, ensuring quality repairs at fair costs. You will coordinate with the Service Manager, supervise technicians, and manage workload to meet efficiency goals.

You will communicate with customers about appointments, status of repairs, and parts availability while upholding safety and equipment standards in a fast-paced environment.