Service Experience Specialist

JM Family Enterprises; Town of Florida (NY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Air-conditioned shop

401K plan

Pension plan

Health insurance

Dental & Vision

Job summary

JM Lexus is seeking a Service Consultant to join our Service Drive on a full-time basis in New York. You will greet guests, write service orders, and drive an exceptional service experience while coordinating with technicians and managers.

The role requires strong communication, collaboration, and multitasking abilities, plus proficiency with MS Office. A high school diploma and dealership experience are required.

Qualifications

• High school diploma required.
• Minimum of three years’ experience as a Service Writer in a dealership setting preferred.
• Must have strong verbal and written communication skills.

Responsibilities

• Greet customers, write service orders, and ensure a smooth service experience.
• Prepare repair orders by describing symptoms, problems, and required repairs for approval signatures.
• Maintain standards for Hours per Customer Repair Order and Customer Service Index.

Skills

Communication skills

Team collaboration

Multitasking

Organizational skills

MS Office proficiency

Education

High school diploma

Tools

MS Word

Excel

Job description

JM Lexus is seeking a Service Consultant to join our Service Drive on a full-time basis in New York. You will greet guests, write service orders, and drive an exceptional service experience while coordinating with technicians and managers.

The role requires strong communication, collaboration, and multitasking abilities, plus proficiency with MS Office. A high school diploma and dealership experience are required.