Service Consultant

JM Lexus; Miami, Fort Lauderdale (FL, FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Air-conditioned shop

401K savings plan

Pension and profit sharing

Paid vacation

Health insurance

Annual bonus

Lifestyle Spending Account

Certified body shop access

Employee lease programs

Credit Union

Onsite wellness center

Job summary

JM Lexus is seeking a Service Consultant to join our team in a full-time capacity. You will greet guests, write service orders, describe issues, and guide repairs while upholding our standards and delivering Lexus service excellence.

You will manage customer communication, follow up on RO progress, and present recommendations for additional services. A collaborative, detail-oriented approach and strong multitasking are essential in a fast-paced service environment.

Qualifications

• High school diploma required.
• Minimum of three years’ experience as a Service Writer in a dealership.
• Hi-Line experience preferred.
• Strong communication skills (verbal & written).
• Team-oriented with guest service focus.

Responsibilities

• Greet customers, write service orders, and deliver a superior service experience.
• Prepare repair orders describing symptoms, problems, and recommended services and obtain approvals.
• Maintain dealership standards for Hours per Customer Repair Order and CSIs.
• Follow up on progress of each repair order during the day.
• Contact customers regarding changes in estimated time or cost.
• Present and recommend additional services and manage warranty claims.
• Provide daily productivity updates to management.
• Uphold JM Family Core Values in daily work.

Skills

Communication skills

Team player

Multitasking

Organizational skills

Customer service

MS Word & Excel

Flexible schedule

Professional appearance

Collaborator

Innovative thinking

Accountability

Education

High school diploma

Tools

MS Office

Job description

JM Lexus is currently seeking top talent as a Service Consultant. This full-time position places you right in the heart of our Service Drive! Our goal is to serve our guests efficiently and delight them in their Service needs.

Responsibilities

• Accountable for greeting customers, writing service orders, and delighting our guests in their Service experience
• Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as prescribing repairs and services required and obtaining approval signatures
• Maintaining dealership-prescribed standards for Hours per Customer Repair Order written and Customer Service Index
• Following up on the progress of each repair order during the day
• Contacting our customers via the preferred method regarding any changes in the estimated time or approximate estimated cost
• Presenting and recommending additional services to our customers
• Administering warranty policies and properly initiating warranty claims
• Providing management with daily work productivity
• Responsible for driving our JM Family Core Values (Consideration, Cooperation, Communication, Innovation, and Accountability)

Qualifications

• High school diploma required
• Minimum of three years’ experience as a Service Writer in a dealership setting, required
• Hi-Line experience preferred
• Must have good communication skills (verbal and written)
• A natural Collaborator with a willingness to serve our guests and provide the best Lexus experience
• Ability to show Innovation via observation and creation/suggestions for process improvements
• Takes personal Accountability for personal and team goals and objectives
• Possess user proficiency with Microsoft Office Suite of products including MS Word and Excel
• Must embody strong social skills and be able to work in a team environment
• Ability to multitask and delegate work production in a fast-paced environment
• Must be organized!
• Ability to maintain a professional appearance
• Ability to work a flexible schedule to include nights and some weekends

Benefits

At JM Lexus, we prioritize your well-being as much as your comfort and security. You will enjoy a comprehensive benefits package that includes base pay plus bonus, as well as company perks and amenities including:

• Air-conditioned shop
• 401K savings plan with company contribution, pension plan, and profit sharing
• Generous paid vacation
• Health, vision, dental insurance
• Annual bonus
• Lifestyle Spending Account
• Paid certification training and continuing education courses
• Lexus and Toyota certified body shop
• Employee lease programs
• Credit Union
• Onsite wellness center, gym, and physical therapy

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law – whether actual or perceived – including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [e-mail] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.