Service Experience & Parts Coordinator

Window Nation; Fulton (MD); On-site; USD 28,000 - 37,000; Full time

Job summary

Window Nation is seeking a Service Processor to support post-installation service requests and warranty claims within a regional pod. You will act as the singular point of contact, communicating with customers, ordering service parts, and coordinating with vendors to ensure efficient, accurate service delivery.

The role emphasizes empathy, clear notes in the CRM, and strong organizational skills to help maintain high customer satisfaction in a fast-paced, high-volume environment.

Qualifications

• 2+ years in customer service, including call centers or customer care centers.
• Experience using CRM or customer tracking software.
• Excellent communication and empathy in interactions with customers.

Responsibilities

• Engage with customers to resolve issues and provide a personalized experience.
• Triage service-related issues for installed Window Nation products.
• Research customer inquiries quickly and thoroughly.
• Support scheduling stakeholders to ensure efficient service requests.
• Demonstrate product knowledge in interactions with customers and vendor partners.
• Order service parts and coordinate with external vendors to ensure timely delivery.
• Keep customer accounts updated in the CRM.
• Meet individual performance metrics.

Skills

Customer service

Tools

CRM system

Dynamics 365

Microsoft Office

Job description

Window Nation is seeking a Service Processor to support post-installation service requests and warranty claims within a regional pod. You will act as the singular point of contact, communicating with customers, ordering service parts, and coordinating with vendors to ensure efficient, accurate service delivery.

The role emphasizes empathy, clear notes in the CRM, and strong organizational skills to help maintain high customer satisfaction in a fast-paced, high-volume environment.