Customer Experience & Service Parts Specialist

Window Nation; Maryland; On-site; USD 36,000 - 54,000; Full time

Job summary

Window Nation is seeking a Service Processor to engage with customers, review post-installation service requests, and coordinate parts orders within our regional pod. As a key member of the service team, you will communicate with customers, update CRM records, and ensure services are completed accurately and on time while maintaining a high standard of customer care across branches.

This role requires strong multitasking, empathy, and the ability to balance competing priorities in a fast-paced

Qualifications

• 2+ years of Customer Service experience including call centers.
• Experience using a CRM system to track interactions and updates.
• Ability to communicate clearly and empathetically with customers.
• Strong data entry and typing skills in CRM environments.

Responsibilities

• Engage, listen, and resolve customer issues; provide a highly personalized experience
• Triage service-related issues for installed Window Nation products
• Research customer inquiries promptly and thoroughly
• Ensure scheduling stakeholders can accurately schedule service requests
• Demonstrate product knowledge in interactions with customers and partners
• Order service parts and coordinate with vendors to ensure timely delivery
• Keep customers updated and maintain CRM records
• Meet individual quantitative performance metrics

Skills

Customer Service

Empathy

Clear Communication

Time Management

High-Volume Support

Tools

CRM system

Dynamics 365

Microsoft Office

Job description

Window Nation is seeking a Service Processor to engage with customers, review post-installation service requests, and coordinate parts orders within our regional pod. As a key member of the service team, you will communicate with customers, update CRM records, and ensure services are completed accurately and on time while maintaining a high standard of customer care across branches.

This role requires strong multitasking, empathy, and the ability to balance competing priorities in a fast-paced